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#gather
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2022-05-11
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Eliza Kruszelnicka09:05:07

hi, can anyone help me? i am trying to access gather and i get a black background.

Alex Broderick-Forster, IT Revolution, Event Staff09:05:27

Let me see how it looks for me right now @eliza.kruszelnicka429

Alex Broderick-Forster, IT Revolution, Event Staff09:05:38

Was it like that yesterday for you? Or is this the first time you’ve entered the Gather?

Johnny Bäverås - Synopsys10:05:29

perhaps worth trying an incognito mode-tab to make sure nothing in your cache is messing things up

Alex Broderick-Forster, IT Revolution, Event Staff10:05:52

great suggestion! can you try this Eliza?

Eliza Kruszelnicka10:05:30

it was ok on Monday when i tried. and on Tuesday it stopped working. when i try incognito i see a white screen instead

Eliza Kruszelnicka11:05:02

tried 5 different things and nothing. what a shame.

Alex Broderick-Forster, IT Revolution, Event Staff11:05:16

I’m looking through the options on that link from Johnny.

Alex Broderick-Forster, IT Revolution, Event Staff11:05:30

Nothing changed on our end in the space, so it’s not the BG.

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Alex Broderick-Forster, IT Revolution, Event Staff11:05:06

Hard refresh and cache clear are seemingly the only other easy options.

Johnny Bäverås - Synopsys11:05:33

yeah.. other than that i cant think of anything else than "have you tried turning it off and on again?" :(

Eliza Kruszelnicka11:05:07

yes deleted cash and different browser.

Alex Broderick-Forster, IT Revolution, Event Staff11:05:15

@eliza.kruszelnicka429 one more idea—there’s the desktop version here: https://www.gather.town/download

Lloyd P11:05:03

Looks like you're using an ultrawide monitor, could it be window size? Does it work if you don't have the browser full screen?

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Eliza Kruszelnicka11:05:16

my organisation does not allow me to download apps so i can only use browser. tried minimising the window size Lloyd and no luck.

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Alex Broderick-Forster, IT Revolution, Event Staff11:05:31

I think I saw a Gather tech in the space

Alex Broderick-Forster, IT Revolution, Event Staff11:05:10

but they were “Anonymous” with a bunch of system info in their video.

Eliza Kruszelnicka11:05:33

i logged in using my smartphone. it works

Eliza Kruszelnicka11:05:30

thanks everyone for your help.

Gam Toseafa12:05:13

Hey All! @stanley.pettersson will be showcasing the Snyk platform from 14:00 pm - 14:30pm BST on the https://app.gather.town/app/kATASYhmxzaVMLO8/DevOps%20Enterprise%20Summit Platform. As earlier, he will be set-up in the Solutions Hub on table 4 - feel free to drop any questions on here (or to DM me)

upvotepartyparrot 2
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