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What are all the good practice to onboard a Customer in to DevOps world ?

Bryan Finster - Defense Unicorns (Speaker)12:02:01

Can you expand on the question?

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Steve Pereira - Co-Author of Flow Engineering18:02:26

‘Customer’ is the key word here. Customers have needs, and DevOps can address some of them directly, some of them indirectly, but the good practice to rule them all is to understand the needs (forget DevOps, what will get your customer promoted or fired?) and then map specific good practices and capabilities to those needs. The first rule of DevOps in this context is: ‘Do not talk about DevOps’

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basically in customer's point of view, what are all points/process to onboard/scale DevOps tools..

Bryan Finster - Defense Unicorns (Speaker)19:03:45

I’m confused about the context. If the customer is the end-user, they don’t know about platform tools. Who is the customer?