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#discussion-capri-6
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2023-05-16
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Slackbot08:05:25

Reminder: The breakout sessions are starting in 5 minutes. Start navigating your way to whichever session you’re attending. https://devopsenterprise.slack.com/files/UATE4LJ94/F01D34MC2KS/image.png

Niko Kivelä, Head of DevOps, SOK (S Group)09:05:10

5 whys is a bit accusatory by nature? Should we use ”how come” instead of ”why” ;) we use the 5W technique regularly

Jeff Gallimore (CTIO - Excella)09:05:56

in my experience, “why” is sometimes a proxy question for “who” — in an attempt to assign blame. doesn’t promote honesty, sharing, and learning when people feel there might be negative consequences in the answer.

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Sonny Dewfall09:05:46

We experimented with using "5 how's" but I also found that if the answer is already a "who" e.g. "Dave made a mistake" then asking "why" a few times might lead you to a systemic rather than human cause.

Ferrix Hovi - Principal Engineering Avocado - SOK (S Group)11:05:06

You could also try the 5 who's or 5 what were you thinking methods 😉

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Sonny Dewfall11:05:21

Yes the 5 wtfs method is something that often takes place on an incident bridge

Bart Schipper09:05:39

How does “Governance Engineering” relate to/extends/implements the http://cloud.gov case study in the DevOps Handbook?

Mike Long - CEO at Kosli13:05:36

@wbensing @botchagalupe I’m sure you both have opinions here 😅

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Max Steel11:05:06

@chankramath, I’d love to learn more about how CCF relates to cloud costs. One would assume a fairly linear relationship. How could I learn more about the topic of GreenOps in general, do you have any reports or a white paper?

Jeff Gallimore (CTIO - Excella)11:05:19

(Btw, tagging a message with the 🔖 emoji sends that post to #C04ED43AQAC. A helpful way to aggregate all the links and various resources this community is recommending.)

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