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I’m so excited about DevOps Enterprise Summit that starts tomorrow, our first live event in three years! All sorts of incredible prep work going on right now, helping set the stage for what I know will be an incredible week! 🎉🎉❤️❤️
Some pictures from the buildout of Chelsea Theater, in preparation for tomorrow!
Really looking forward to a lot of amazing talks and contacts over the next three days.
<!here> hello attendees—welcome! We’ll be getting started with opening remarks at 8:45am. Use this channel to post your “a-ha” moments and favorite quotes during plenary talks. Engage with comments that resonate with you by adding emojis. You’ll see why soon 🙂
So excited to see a Business focus...as a Bus Architect I live these challenges.
1Kio Ora Enterprise DevOps Community - Great to be here; Stellar line-up of speakers; Auditors love DevOps 🙂
Anyone know the group pin for the Meeting wifi? 😊
First time here at the DevOps Enterprise Conference. Great opening from @genek - “The Scenius”
A little known fact about DevOps Enterprise Summit — ever wonder who picks all the walk-on music? It's my boss @mvk842 !
8She told me what your favorite walk on song in 2019 was! -- PANIC! at the Disco!
I loved Space Unicorn - delivering the rainbows 🌈 all around the world 🌎
If you encounter a speaker in the wild, please remember that they are as scared of you as you are of them.
After 3 years great to reconnect live, in-person with folks that I admire a lot (the list is long) @tapabrata.pal , David Anderson, @mvk842 @genek Nathen Harvey, @mik @bryan.finster486
Great to be back !!! Great agenda, amazing people and looking forward to connect in person !!!!
Welcome @jason.cox to the stage 🙂 The Disney Magic begins
Technology at Disney has always been in service of telling the story. Love this 🙌
StageCraft, that made The Mandalorian possible!!! https://www.ilm.com/stagecraft/ (It was amazing talking with the people leading that program!!!). Thank you @jason.cox
Centralized / Shared Services Team - We are here to help 🙂
"and you know what I heard when I was talking with the LucasFilm team?" Hahaha
Awesome testamonials from @jason.cox — it was really true; people would see him across hallway, and chase after him just to say "thank you!" Was amazing.
Modern Cloud Adoption Enterprises have "Enterprise Cloud Platform Services / Centralized Team" as well; IMHO It is "EC2 create and difficult to consume"
Shared services - #NotAHater if they lean-in to enable. Enable without Disabling !!
"Making people happy can only happen if the person helping is happy!"
This is really cool! But I can imagine that a significant challenge to "understanding the business" is helping the engineers on your shared services team understand that it's not unreasonable to ask them to understand the business. How do you do that?
"Please re-submit with the exact version of the OS you're running, exact steps to reproduce issue, ... Closing ticket." 😆
@jason.cox telling us story of "Shared Services Team" using all the Disney movies pictures 🙂 - BTW I did not see the ITIL one 😉
How can you be a shared service if you aren’t focused on the customer and empathizing with and solving their problems? Literally the only reason to exist.
Early 2000s DevOps... Waterfall, V models and Ivory Towers, glad to see the shift to discussions, collaboration and Customer Focus!!
Sometimes the truth is that simple. Help people, then they will be happy to see you.
Proximity as an accelerant for empathy. We preach “be more empathetic”, but one way to help is to get physically closer to the people you are helping.
I can definitely see “give time back” potentially as an early theme for this week! Whether it’s for artists, developers, business partners - how do we let them focus on new creation of value?
Gemba walk! Teams share so much more if you show up, care, and actually help them.
I can think of a lot of people I’d like to share this presentation with… It lands so many points.
Do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again - Taiichi Ohno
My AHA moment...wow Deb, you aren't like the other Ent Architects! You care enough to get us to understand what we really want. That was also a real learning experience for the rest of the EA team. LOVE the Disney presentation...it is bang on!!!
The Incredibles, Star Wars and now Dr. Strange references. Can this talk be any cooler ???
Optimizing for efficiency always reduces flexibility. Better to optimize for flexibility. Bonus: optimizing for flexibility often improves efficiency too.
So fantastic how you use the great Disney characters to tell tech stories @jason.cox!!!
True that. @jason.cox how did u develop to become such a good stoeytellwr?
On slack you’ll have to reference sched: https://doeslasvegas2022.sched.com/directory/speakers
Next speakers know now what happens when you are overtime. Thanks again for leading the way @jason.cox
Great job @jason.cox! Way to get things kicked off! Great energy!
I am great fan of @tapabrata.pal - His humour, stories, sharing pains and as well great insights - I am looking forward to it....
Thank @jason.cox for share this lessons: listen, have empathy, actually help! … 💕
Petition to play the rest of the Black Panther trailer before breakouts!
2@genek so fascinating to hear the stories about companies that didn’t allow talks to be recorded. Glad the times have changed.
“The company culture has to be something that encourages me every day.”
@tapabrata.pal Now I will keep eye on my LinkedIn Messages 🙂
Fidelity: 18Kk technologists; $2.5B annual technology budget.
maybe i need glasses, but the text is very small on the slides — do we have the slide deck available somewhere?
Will be available in github and the video library tomorrow! https://github.com/devopsenterprise/2022-las-vegas
Reminder to all speakers: Minimize text on slides, and make it BIG.
Agree. Wonder if there is a way in the main screen to maximize the deck vs. Equal side-by-side video and deck? Similar to what is on the side screens.
May be to do with colour choices as well; I think Green and Black make it difficult, I guess
Or drop the video on the center screen and just show slides or primary content
Topo and team already helped me some time back - just amazing how this community helps eachother :)
Tool sprawl is definitely an issue… and enterprise tool “lockdowns” are also an issue. Balance. Always balance.
What is going good today, what is not going good today, what can be done better - We need every leader in every organisation to ask these questions (It does not matter whether you are Unicorn, Horse or Pony)
"In my career, I once saw 57 different deployment tools being used across our organization." 😆
I have a list of around 80 at our organisation. But on that list tools like bash, ssh, etc are listed. The change process team asked without giving guidance on what they mean by a tool. 😆
Funny how abstraction layers are meant to facilitate change but end up inhibiting it.
CMMI was pseudoscience, but generally there are domains of activity where there are dependencies on the path to higher performance.
Anyone who doesn’t conform to my maturity model is wrong. Where have we heard that before?
Work to do what? I think they’re useful as a way to understand where you want to be headed, or gaps you may have overlooked.
Spot on! @topo.pal Challenge are so relevant and we are on the same path making progress!
I am wondering whether the slack messages on the main screen are a distraction? :thinking_face:
What is most important to us is “Unified Developer Experience “ that’s a foundation every org should see holistically
we are seeing a clear trend to common CICD pipelines/platforms, people are moving away from wiring together best of breed
We’re seeing companies moving to common SCM (Git), CI/CD pipelines, with specialized testing tools, debuggers, etc based on stack of platform and language. I see this direction for mainframe too.
Feedback loops - about Screen, Slide deck, full size on the side screens cc - @alex (check on above messages)
I helped establish Bus Arch at Fidelity...curious to know if Bus Arch is still a key player when working through the challenges identified across DevOps environment.
PS: on source control — I just saw the John Romero talk on the making of games at id Software: they didn't use version control until Quake! They passed around floppy disks — made possible because there was very strong ownership and boundaries between areas of code. Team of ten people.
Automation via standardized & default inspection and gates is key to managing the supply chain at scale.
The Automated Governance with DevOps - this reminds me @tapabrata.pal 16 Gates in your Pipeline talk here at DevOps Enterprises so many years before
Absolutely no one has access to production
2Ideally there should be no break glass roles, I am surprised there is a talk from google today to justify the need for break glass roles to fix stuff in production :thinking_face:
I am too. I would think you would blow it up and start over.
"Everything is source code — all deployments are via pipeline; application, infrastructure, etc. Every change is inherently peer-reviewed."
@topo.pal “Automated governance… the steps are simple, but not the work behind the steps.” :rolling_on_the_floor_laughing:
It can be achieved as long as the events in pipeline are captured and used during governance as evidences to be used for change management
Question to @tapabrata.pal - Why sometimes only Ops(in some org) have access to PROD 🙂 principle #1 - No one has access to PROD
I really love this talk by @tapabrata.pal (VP, of Enterprise Architecture) talking about Automated Governance (I hope you are reading my line) - Good lesson for other EAs
Measure team production access frequency to increase team maturity 🤯
If all infrastructure had to go through the pipeline, I bet the manual gates would be automated in no time!
"Inner sourcing efforts with contributions from all 12 business units" (!!!!)
"18 month deployments to nightly deployments". (Including on mainframes!!!).
Innersourcing is the only way to !! No one team can solve everything and innovate fast!
The 2 main metrics @tapabrata.pal: number of prod releases (I target double every year) and in e-commerce revenue loss due to outages
Great to see you @scott.prugh on stage introduci0ng CSG folks @erica.r.morrison - CSG has presented more than anyone organisations here at DevOps Enterprise Summit (Hint - did you see @genek Word Cloud"?)
I'm pretty sure you're right! I believe @scott.prugh has spoken the most often at DevOps Enterprise Summit
Real talk if I’m allowed to ask: how many of y’all got a teeny bit uncomfortable seeing the word “love” during a tech talk?
I aim to lead with love in the DOD. Made me smile to see it on CSG's slide
I often use "respect for people" which I borrowed from the lean community and to me, that includes being kind. ❤️
@jason.cox ‘s talk about listening and empathy didn’t include the word love, but it could have 😉
The word love doesn’t make me uncomfortable but I think there are more appropriate terms to describe desirable qualities.
@markbsigler I get that, and the word love also means different things to different people.
"What triggers threat: SCARF; changing Status, Certainty, Autonomy, Related, Fairness"
I don't believe people are wired to resist change. People change all the time: they get married, break up, have kids, change jobs... What people resist is being changed by someone else.
What message is coming out this morning from our speakers so far? "Empathy, Happiness, Love, Leadership, help"
“Leadership looks a lot like loving people.” - Erica Morrison. Boom.
Focus on the positives, not the negatives. You don’t learn how to have a great relationship by studying divorced couples. You learn by studying couples married for 50 years
I would respectfully disagree...You do learn how to have a great relationship when you fail. That's not to say you shouldn't learn from the positive as well but sometimes the negatives promote more holistic change than the positive norm.
To some extent, but understanding common problems that emerge over time gives you some tools for addressing them before they've become fatal. With the caveat that avoiding failure is not the same as building success. Similar notes about business books - survivorship bias makes many of the success stories useless to me. I need to see where those ideas failed too.
@kswope don’t get me wrong, I am a big believer in learning from failure and setting up telemetry to help you learn from failure. Perhaps I should have said “Favor focusing not the positives over the negatives”. One of my favorite books is https://www.goodreads.com/en/book/show/25972391-failure
There’s something so very wrong with “transformation” positions.. (no disrespect intended to current speakers) : its almost anti-pattern (invite over inflict) - thoughts? also surely its continual improvement? (transformation sounds singular?)
@scott.prugh “In a room full of trash, just start picking up trash.” Don’t get hung up on prioritization.
It's been such a privilege to be able to observe so much of the journey that @erica.r.morrison is alluding to — her presentation on "when Dev takes over Ops" is one of my favorites of all time.
You've been a big part of that journey! Thankful for your input and for that of the DevOps community!
Ha, Do not get stuck on prioritisation. OK, I will share this tip in my next quarterly prioritisation session 🙂
When change comes...it isn't always the change you expect...but it is change :-). When you see trash, pick it up...love love love that one.
“Expect to compromise”- easy to say, harder to do. It really takes personal introspection.
Oh when you move to AIX be sure to use chip specific instructions to speed up performance (true story)
Loved the quick summary on Transformational Leadership! Golden words on “Communicate”! This is make or break leading teams
So many gems in what @erica.r.morrison just shared on transformational leadership. Great distillation of a ton of deep leadership concepts.
"Production teams would often have to learn the same lessons that were learned the previous week in the non-production environments."
I like to see how CSG is taking on the core, chronic conflict. Leadership and listening.
Quoting @erica.r.morrison "I don't want to change anything." Quoting Monk: "Change is bad. Always." 😆
I don’t want to change anything, I just want to sleep. :rolling_on_the_floor_laughing::rolling_on_the_floor_laughing::rolling_on_the_floor_laughing:
DevOps. #optimizeForSleep
Come listen to our John Deere talk on Day 3... 😉
Shifting from large central CABs to localised CABs with the context of the change 👍
Holy cow, another one of my favorite presentations, also from @erica.morrison: https://videos.itrevolution.com/watch/431872263/. An astounding presentation that @scott.prugh alluded to:
“70% of features are released on demand” - love that metric
@erica.r.morrison ENPS 34 - What are those numbers? cc - @steve.robert.barr
& Heather is now CIO of The Gap! First DOES alum to do so, I think, but not the last I expect.
@alex and ITRev team for the quick fix on Slides and Video on the main stage - This is DevOps in action and feedback loops Well done folks
"Same supply chain that supported $80B of revenue years ago is now supporting $100B+ revenue today."
Target has presented their inspiring DevOps journey over the years. I have learnt a lot from their stories/experiences. Thank you to all the past, present & future speakers; Congratulations to all who are now CIO, CTO, SVP and Chief Architect with other organisations.
We learned a lot and visited Target often at the beginning of our journey at John Deere. Much love to all there for their inspiration and guidance!
DevOps Enterprise Community is all about Sharing, Learning and Growing together. It is a great demonstration that we care /community cc - @genek
Value Stream Framework? What you mean by that @lucas.rettig
Love the role & impact of culture, connection, listening, realationship, empathy, inclusion, collab in literally all of the Talks this morning.
We could strike down the term “journey maps” forever and replace with intention maps
@lucas.rettig: Results from these efforts... coming in DOES 2023. 😆 Nice.
these Keynotes after Covid are absolutely unique, like no other keynotes we got
From tech guy t o trusted partner you have to know your business perfectly, that’s the most important as Jason from Disney said
Ah yes. There's nothing like getting brutal feedback from 360 feedback delivered by a coach assigned to you. I'm so grateful for that opportunity, but wow, talk about "tough love... without the love."
The INSIGHTS evaluation was the most accurate mirror that has ever been held up to me.
@genek _ I love the idea of adding the "Technology Budget" figure in the "About US" slide of the presenting organizations. Could we make it standard, please? This will give us a great context and understanding.
Word of the day: profundity ❤️
And thank you to @bkroger for introducing me to @paul.gaffney in 2020! (Bryon is speaking later today.) And @scott.prugh is speaking on Day 3!
"Should we do __? Well, if it improves results and people have more fun, then yes!"
When you’re past the point of being sick of saying it, it might be time people start listening 😅
That's how you know you've crossed the chasm. 😉 #flow
THIS is how your slides should look
“Software expression of the business “ - wow! Nice way to have a conversation
"The outcome of annual project pageant is inevitably disaster in 3 years — imagine what happens when you've been doing it for 40 years!!" ( holy cow. !!!)
Product Pageant :rolling_on_the_floor_laughing:
Wow - understanding we live in a world of increasing entropy and must sense and respond, not plan and execute.
Living in a world of continual entropy
‘Condition ourselves to sense and respond rather than care about the plan even if that puts our personal bonus at risk’
There is a huge imbalance when you have one willing to take accountability and another who is looking to find blame. The blamer often "keeps score" and thinks "Chris is always wrong" when that's not the case at all.
"If something doesn't work as a shopper, it's almost certainly because of software built to the org chart." (!!)
How much time it took Paul on his slides - it is so simple yet powerful 🙂 - The art of storytelling
The challenge in the story of the Boy who told the King he had no clothes, is you don’t hear about the first 99 kids who were beheaded. You need Psychological safety for honesty. Note: I never care about being beheaded
“Project mindset drove 40 ways to look up inventory, 20 ways to lookup a price” what could go wrong
If we had 7 different implementations of the Paint department in a store, our leaders would have noticed. But for IT systems, because they couldn't see the systems, they didn't notice duplication
Overheard several times at a traditional (non-IT) lean conference: "If it's in the computer, it's hidden." Uh-oh.
"The Home Depot: famous for its ability to grow sales and profits, and grow profits faster than sales. A magical formula."
“We are dealing with humans and not Robots every day!” That’s why transformational journey’s are different for each org while we are actually solving similar problems.
Fascinating repeat pattern of "put technologists into stores/business unit, and magic started to happen"
"When taking way decision rights from Dana, you're actually giving it to the customer" (!!!)
REinertsen Principle E13 - The First Decision Rule Principle: Use decision rules to decentralize economic control.
Bus Arch is an integral part of transformation...even if you don't realize it's Bus Arch. You may not believe in Bus Arch...Bus Arch believes in you.
This =>“We don’t know”. Admit it and then figure out how can we know (or at least have a better understanding)
"We're in the software business — so how much time are you spending doing software? Software is not PPT, Keynote, or project pageant and planning." (Goal is 100%, I've heard him say)
Objective/Intent based Roadmaps colour coded by which are data supported hypothesise is a great concept.
"We should have a competition between internal team and vendor — and no one should care who wins, right, because we'll get better outcomes" (hahaha)
Respectfully, I do see PPT as software. Word and Excel also. Go to "Options > Ribbon > Enable Developer Tab"! It opens a new world!
5 tools for meaningful progress: • Honesty • Alignment • Clear statements and processes • Software • Gracious perseverance This is such an excellent, concise presentation!
We live in a society that favors the dominator model. We need to move to supporting a more collaborative model.
Asking vendors to demo their software might upset a few of them over in the vendor hall :D
I'm driving a large program for an EVP, I'm including all Eng, it's taking longer but WOW the feedback and engagement we get are priceless
We need a scientific term for humans tendency to move towards hierarchy. So we can spot it and then fight against it
Yeah. Hierarchy will always exist. It can be good and essential.
Advice to everyone: hearing this story about Home Depot and the creation of the warehouse management system is amazing — find him later today, and have him share it with you. @jeff.gallimore will tell you where/when to find him!
Yes, please encourage @paul.gaffney to write a book — so much yes, @shaaron.alvares
@paul.gaffney this is amazing, awesome talk. Thank you
@paul.gaffney - appreciate the talk, sharing your learnings and words of wisdom