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#discussion-main
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2024-08-20
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Steve Yegge05:08:02

Hey all, looking forward to everyone's talks!

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Idan Gazit06:08:40

I tried to come up with an "in soviet russia, looking forward to talk you!" inversion and sorta failed tl;dr looking forward to yours ๐Ÿ˜„

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Nick Eggleston (free radical)08:08:28

Super excited for the Scenius to form and start the firehose of information and engagement!!

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Arne Brasseur (CEO - Gaiwan, he/him)14:08:57

Video check in full progress!

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Alex (IT Revolution, Conference Staff)14:08:12

Looking forward to the start of Day 1!

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Alex (IT Revolution, Conference Staff)14:08:32

This is where all the plenary discussion will happen live

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Alex (IT Revolution, Conference Staff)14:08:47

And it will be on the big screen!

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Alex (IT Revolution, Conference Staff)14:08:39

How about this message

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Nick Eggleston (free radical)15:08:46

15 minutes to launch!! ๐Ÿš€ check those o-rings!

Alex (IT Revolution, Conference Staff)15:08:54

Your colleagues don't have to miss out! We're livestreaming all the sessions from ETLS Las Vegas to everyone with an upgraded IT Revolution Membership (http://itrevolution.com/membership/).

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Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere15:08:25

@alexb Any issues with the livestream? Trying to get it to go but it looks like it's just at a loading screen.

Jordan Stoner15:08:15

Viva Las Vegas!

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Margueritte Kim (CEO, IT Revolution)15:08:16

So excited to welcome everyone near and far!

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Nick Eggleston (free radical)15:08:03

super excited to be joining the fun!!

Bjorn (Liatrio)15:08:24

Enterprise Tech Leadership Summit ๐Ÿš€ letโ€™s go!!

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Charlie Betz15:08:48

so glad to be back!

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Nick Eggleston (free radical)15:08:55

Livestream seems not to be connecting ๐Ÿ˜ข anyone else having success (or similar failure mode)?

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Leah Brown - IT Revolution15:08:58

You can read the paper The Checkbox Project here: https://itrevolution.com/product/the-checkbox-project/

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Kamran Kazempour15:08:06

Go checkbox project team! โค๏ธ

Drew Khoury, Liatrio15:08:34

Energetic feedback loops โ™ฅ๏ธ

Sascha Schรคrich (DevOps Evangelist at Deutsche Telekom IT)15:08:34

DevOps: The Operating System for the Modern Enterprise, not just CICD-Pipelines!

Nick Eggleston (free radical)15:08:35

People on site... please post pictures of the event on Slack if you get a chance, for that exciting real-time immersive experience ๐Ÿ™‚

Charlie Betz15:08:35

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Nick Eggleston (free radical)16:08:45

Thanks! With the livestream not working yet, you are our only link to the live lovestream ๐Ÿ™‚

Andrew Barefield, Liatrio15:08:48

Fast feedback - we are excited to be here!

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Robert Kelly (Liatrio)15:08:42

This really is a special conference. Each year has built on the last with so many industry learnings. โค๏ธ

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Nick Eggleston (free radical)15:08:27

Welcome to the ETLS (formerly DOES) Scenius!! ๐Ÿ”ฅ

eric, Liatrio15:08:23

New Name. New location. New venue. New time. Same awesome community!

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Nick Eggleston (free radical)15:08:47

Things are getting ๐Ÿ”ฅin Vegas (baby)!

Jason Cox - Disney15:08:14

Day 1!! So happy to be here and see everyone again! โค๏ธ

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Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere15:08:55

So sad to miss this year but wishing everyone in Vegas an amazing ETLS experience!!

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Steve Smith (VP, Equal Experts)15:08:21

Have already seen @willardamyl - would be good to have you hear Matt. Hope all is good

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Nick Eggleston (free radical)15:08:30

Attending via livestream?

Margueritte Kim (CEO, IT Revolution)15:08:07

We miss you, @mring!

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Nick Eggleston (free radical)15:08:40

Yes I am experiencing issues with the livestream too

Sam Yeats16:08:20

Hope to see you next time @mring

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Gene Kim, ITREV, Program Chair16:08:57

Watch the livestream!! Cc @alexb

Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere16:08:34

@alexb to the rescue!! Livestream is up and working!

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Steve Smith (VP, Equal Experts)16:08:02

Hi, I'm speaking today at 1655 in Azure about https://etlslasvegas2024.sched.com/event/c8ae280384d4089f52de987cec35de43 ๐ŸŽ›๏ธ ๐Ÿ™€. Here's an article on https://www.equalexperts.com/blog/our-thinking/escape-ticketing-hell-with-a-shift-to-self-service-platforms/. Let me know if you like it! ๐Ÿ‘‚

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Steve Smith (VP, Equal Experts)16:08:02

Hi, I'm speaking today at 1655 in Azure about https://etlslasvegas2024.sched.com/event/c8ae280384d4089f52de987cec35de43 ๐ŸŽ›๏ธ ๐Ÿ™€. Here's an article on https://www.equalexperts.com/blog/our-thinking/escape-ticketing-hell-with-a-shift-to-self-service-platforms/. Let me know if you like it! ๐Ÿ‘‚

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Margueritte Kim (CEO, IT Revolution)16:08:56

@steve.smith - You had it right - Azure! Unless weโ€™re having Margaritas, then Azulโ€ฆ๐Ÿน

Nick Eggleston (free radical)16:08:49

GENE!!! Live and in person!! ๐Ÿ’–

Josh Phillips - Building Better Software Faster16:08:42

Super excited for my first time at this conference and oh hey hi Jeff! Way to represent Excella

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Shawn Doyle ReleaseTEAM16:08:52

Glad to be here

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Ann Perry - IT Revolution16:08:36

โœˆ๏ธ Please welcome our first speaker, Lauren Woods, Senior Vice President &amp; Chief Information Officer, Southwest Airlines, here to present A CIO's Journey: Turning Turbulence into Smooth Skies

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Charlie Lambers16:08:12

Excited to be here! Thanks @jeff.gallimore and @genek

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Gene Kim, ITREV, Program Chair16:08:50

Largest carrier in the US!

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Gene Kim, ITREV, Program Chair16:08:05

Not typical business application: buying airplanes ($150-300MM average order price?)

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Gene Kim, ITREV, Program Chair16:08:29

PSS transition: generated $1B+ revenue!

Ryan Elmore - Equal Experts16:08:40

Hope Lauren shows a photo of the hosted Commodore 64 that bypassed the outage in July. ๐Ÿคž

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Gene Kim, ITREV, Program Chair16:08:46

COVID: revenue dropped by 90% within days.

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Gene Kim, ITREV, Program Chair16:08:39

"No one cares more than people with Southwest badge" โ€” helped set tech direction forever afterwards. (Matches what we saw in so many organizations, who shifted from 80% outsourced IT to 80%+ insourced IT โ€”ย Target 2013)

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Gene Kim, ITREV, Program Chair16:08:12

So excited that Lauren is sharing details of how they responded to 2022 Winter Storm Elliott, where winter storms caused massive cancellations across the US. Dr. Steve Spear and I wrote about this in the Amplification chapter in Wiring the Winning Organization. https://www.cnbc.com/2022/12/24/winter-storms-force-airlines-to-cancel-10000-flights.html

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Charlie Betz16:08:37

Both the Southwest (edit: storm outage) & the Delta issues stemming out of Crowdstrike are sobering reminders that these are complex dynamic systems that can slip into unexpected states.

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Josh Phillips - Building Better Software Faster16:08:59

Wasnโ€™t southwest largely unaffected by crowdstrike?

Charlie Betz16:08:07

Sorry, my post was imprecise. not implying that

Charlie Betz16:08:09

in both cases there was a triggering event that resulted in unexpectedly severe impacts.

Gene Kim, ITREV, Program Chair13:08:43

Interestingly, both Southwest and Hawaiian Airlines, both who spoke yesterday, had minimal impact due to CrowdStrike.

Nick Eggleston (free radical)16:08:32

And put that seatbelt on... turbulence can hurt...

Gene Kim, ITREV, Program Chair16:08:20

Issues: business process problem, aircraft network, crew network; all led to situation that systems were never designed for.

Jeffrey Fredrick, Author-Agile Conversations16:08:43

TIL: customer self-service refunds. Wowโ€ฆ

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Gene Kim, ITREV, Program Chair16:08:44

Implemented self-service customer refunds (in days). We had to show them better. Created lost luggage system, at scale never imaged before (in days)

Jason Yip16:08:53

I'm curious how much these air travel metaphors are used in internal communications to frame changes.

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Steve Yegge16:08:00

โ€œEveryone grab your barf bagsโ€

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Tim Haagenson (American Airlines)16:08:30

We really can't help ourselves at the airlines. My main product is Runway. Our pipeline is the Taxiway!

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Jim Dayton - Southwest Airlines16:08:00

We do that a LOT. Putting things in airline metaphors really helps the message to resonate with our People.

Steve Yegge17:08:21

@jim.dayton Youโ€™re lucky that you have such a rich domain to draw from here, actually. I spend a LOT of my time trying to come up with metaphors to help get ideas across. Fun tmes!

Gene Kim, ITREV, Program Chair16:08:32

"Everyone ran towards the fire" : SWA left their families during holidays to help their work families, to help our customers

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Stephen Fishman16:08:43

โ€œPace over perfectionโ€ - nice!

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Gene Kim, ITREV, Program Chair16:08:08

12x data processing faster; developed faster than ever; Result: SWA has lowest cancellation rate of any airline!

Gene Kim, ITREV, Program Chair16:08:53

"Doing hard things creates competitive advantage"

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Gene Kim, ITREV, Program Chair16:08:08

The biggest cultural change: "we recently announced changes to cabin design: for first time, assigning seats"

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Gene Kim, ITREV, Program Chair16:08:04

"Assigning seats, premium seats... all significant. None of our apps have any concept of seats, selling seats, etc..' (!!)

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Margueritte Kim (CEO, IT Revolution)16:08:07

Assigned seats on Southwestโ€ฆreaction from my friends with young kids? Thank God! ๐Ÿ˜…

Nick Eggleston (free radical)16:08:29

Hopefully the upcharge won't be too killer

Josh Phillips - Building Better Software Faster16:08:47

One thing I wish I had known before I started thread ๐Ÿงต

Josh Phillips - Building Better Software Faster16:08:10

I wish I had known how much of the work of software delivery and effective infrastructure is sociocultural! There are so many people / connectivity issues and if you donโ€™t have an effective process technology solutions can often just increase the frequency of your failure conditions

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Jason Yip16:08:03

Immediate thought: digital queues to board rather than have everyone cluster near the signs.

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Ann Perry - IT Revolution16:08:41

โœจ Let's say hello to Michael Nygard, VP, Data Engineering, Nubank, here to present: Data - The Land DevOps Forgot

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Cat Swetel - Nubank16:08:27

Mike's awesome book, Release It! https://pragprog.com/titles/mnee2/release-it-second-edition/

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Josh Phillips - Building Better Software Faster16:08:38

Is Mike on the list of book signings? Iโ€™m hoping to pick up some physical copies of these books I havenโ€™t read

Jeff Gallimore (CTIO - Excella)16:08:29

@joshua.andrew.phillip he is not one of the authors signing books tomorrow evening. but if you got a copy of his book, i bet he would sign it for you ๐Ÿ˜‰

Cat Swetel - Nubank16:08:34

maybe IT Rev will have him write a book on data devops soon hahaha a girl can dream....then we can have a Nygard book signing at ETLS ๐Ÿ’•

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Jordan Stoner16:08:42

Favorite part of the conference-the music playlist!

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Nick Eggleston (free radical)16:08:55

Hoping Space Unicorn makes a comeback this time (nudge @mvk842)

Jason Yip16:08:06

I'm wondering who's going to walk in with Bye Bye Bye...

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Nick Eggleston (free radical)16:08:18

Lol or "Oops! I did it again..."

Margueritte Kim (CEO, IT Revolution)16:08:41

Space Unicorn was very special for the launch of โ€œThe Unicorn Project.โ€ But maybeโ€ฆstay tuned!

Nick Eggleston (free radical)16:08:26

Haha I drove the kids crazy playing it hehe

Jason Yip16:08:54

Coincidentally, I recently made a Grainger's Song 2024 with Suno AI using old company song lyrics from the 1930s... https://suno.com/song/d2ea15c5-14c2-4128-8271-b08955a415fe

Gene Kim, ITREV, Program Chair16:08:14

Interestingly, previously, @mtnygard was SVP of Platform Engineering at SABRE, a key part of the travel/hospitality industry. Later today, we have an amazing talk from CLEAR and Hawaiian Airlines. Today is travel industry day!

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Gene Kim, ITREV, Program Chair16:08:04

Nubank: 50 PB data ingested nightly, 180K+ jobs, hours run time, deploy time in hours. The new danger: merge queues!!! ๐Ÿ˜ฑ

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Drew Khoury, Liatrio16:08:11

If you have a merge queue, watch out!!!

Nick Eggleston (free radical)16:08:23

A daily Analytic job that runs more than 24 hours is a bit of a problem

Gene Kim, ITREV, Program Chair16:08:59

Data jobs ran on 7MM LOC Scala, 8 hours build time???

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Josh Phillips - Building Better Software Faster16:08:00

Those 8 hour build and test failures must have been so costly when they inevitably ran into issues with their CI runners

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Michael Nygard17:08:12

Absolutely. A huge source of delay, cost, and frustration. It got into "one change per week per data scientist" territory

Ben Grinnell - North Highland and DOES PC16:08:14

Data mesh is the microservices of data

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Gene Kim, ITREV, Program Chair16:08:32

Making product owners responsible for the quality (and quantity) of the data they generate! (E.g., the length/cost of the batch jobs that depend on them!)

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Christine Hudson16:08:44

Love it. Also love costs being attributed back to the PO as an important feedback loop for understanding value.

Jeffrey Fredrick, Author-Agile Conversations16:08:11

4 Key Principles โ€ข Domain ownership โ€ข Data as a product โ€ข Self-service platform โ€ข Federated governance Will be using these as a litmus test laterโ€ฆ

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Sam Yeats16:08:17

Data is generally considered as exhaust - a waste product!

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Michael Nygard17:08:48

There is! "Data Mesh" by Zhamak Dehghani

Gene Kim, ITREV, Program Chair16:08:18

New choice: make files and data formats private: expose only the data and schema!

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Gene Kim, ITREV, Program Chair16:08:25

Small decisions can cost $100Ks before you know it.

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Gene Kim, ITREV, Program Chair16:08:35

I love that this conference has talks on batch jobs โ€” there is another fantastic talk on batch jobs on Day 3 from the Vanguard team! ๐ŸŽ‰

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Topo Pal16:08:47

๐Ÿ’ก Data as a Product ๐Ÿ’ก

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Gene Kim, ITREV, Program Chair16:08:01

Slack is the ultimate (but not ideal) data discovery mechanism. ๐Ÿ˜‚

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Luke Rettig - Target, Sr Director-Global Inventory Mangement16:08:06

Select * from enterprise_data_whs. Run the algo. Export to excel

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Sam Yeats16:08:13

Even determining who is a data owner; is itself a project - so true

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Josh Phillips - Building Better Software Faster16:08:42

Weโ€™ve had some high stakes data projects where we needed lots of independent decision making occurring asynchronously in a short period of time (imagine a hackathon with millions of dollars on the line) and we used a similar concept called Data contracts or data promises between teams to maintain apis or informal api specs or data structures as the cardinal step in our process

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Gene Kim, ITREV, Program Chair16:08:18

There is ANOTHER great experience report from Vanguard on creating internal data marketplace.

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Gene Kim, ITREV, Program Chair16:08:38

Changing an OR in data query reduced job from 900m to.. 1m. (Did I get that right?)

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Michael Nygard17:08:17

And that's just one example which is recent enough for me to remember the details.

Drew Khoury, Liatrio16:08:40

Remove an "or", save 899 minutes!

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eric, Liatrio16:08:00

โ€ฆitโ€™s always the SQL query! ๐Ÿ˜‚

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Topo Pal16:08:15

Data Owner = Product Owner?

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Luke Rettig - Target, Sr Director-Global Inventory Mangement16:08:33

Thatโ€™s what Iโ€™m hearing :). I have these roles in my organization and this talk is validating the decisioning here (also giving me some ๐Ÿ’ก moments on what I missed)

Michael Nygard17:08:34

That's where we are going

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Michael Nygard17:08:48

Though "Data Product Owner" is not a super well defined role just yet

Rich Goforth16:08:19

AI is going to have significant impact in helping find optimizations in inefficient queries

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Rich Goforth16:08:03

Hah, it isn't a silver bullet

Gene Kim, ITREV, Program Chair16:08:39

"Even orgs that are only 10 years old have legacy". ๐Ÿ˜‚

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Topo Pal16:08:41

Once you send code to production, its legacy

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Josh Phillips - Building Better Software Faster16:08:44

Code bases 3 months old often have legacy! At least if the org has high levels of context switching and reactive processes

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eric, Liatrio16:08:16

And at the rate of change in our industry, 10 years is ๐Ÿคฏ

Nick Eggleston (free radical)16:08:21

And nothing beats the fun of blocking and locking in SQL queries

Darryl Brown16:08:34

Just like in prompt engineering the questions we ask (queries) our data is critically important.

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Drew Khoury, Liatrio16:08:43

By the time you're sick of saying something, they just began hearing it.

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Josh Phillips - Building Better Software Faster16:08:48

After 3 presentations to the org / CTO and innumerable async updates on our roadmap and current progress in under a month this one hurts that itโ€™s true

Gene Kim, ITREV, Program Chair16:08:44

"if people don't hear something in six weeks, they'll assume it's dead / been killed." ๐Ÿ˜‚

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Jon Smart [Sooner Safer Happier]16:08:58

Start with Why. Communicate relentlessly.

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Ronica Roth16:08:06

"By the time you're sick of saying it, they've just begun to hear it"

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eric, Liatrio16:08:15

That advice applies to parenting as well. I can speak from experience as a proud Dad of 3 kids.

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Gene Kim, ITREV, Program Chair16:08:43

Feedback loops: cost attribution! One group that owns all the data job costs, that anyone can dump more work into โ€”ย of course, costs go up uncontrollably! ๐Ÿ”ฅ

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Gene Kim, ITREV, Program Chair16:08:43

Feedback loops: cost attribution! One group that owns all the data job costs, that anyone can dump more work into โ€”ย of course, costs go up uncontrollably! ๐Ÿ”ฅ

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Charlie Betz16:08:09

Hard to do .... IT Finance still struggles with "dollars chasing dimes." FinOps has helped it progress...

Stephen Fishman16:08:44

This is true for many layers within the tech stack. Most scaled IT orgs have cost accounting at the bottom of the priority list in good times and bad. Bright spot - I know how to solve this and have done so in several organizations! Ping me if anyone needs help here.

Michael Nygard17:08:22

Another platform group in Nubank created a Cloud Financial Management team about two years ago. I think they've paid for themselves for the next 25 years already.

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Charlie Betz17:08:57

yes the value prop shifts with Cloud dramatically.

Kamran Kazempour16:08:58

"If you say something once and wait 6 weeks they will assume it's dead because they have not heard about it in 6 weeks. " Love that.

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Jon Smart [Sooner Safer Happier]16:08:23

Create incentives

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Nick Eggleston (free radical)16:08:25

Incentives eat everything all the time...

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Ronica Roth16:08:42

"Change happens in the white space in your org"

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Josh Phillips - Building Better Software Faster16:08:06

Excited to present data meshes to my team!

Drew Khoury, Liatrio16:08:26

There is no swagger for data products

Josh Phillips - Building Better Software Faster16:08:36

โ€œThere is no swagger for data productsโ€

Jeffrey Fredrick, Author-Agile Conversations16:08:20

Iโ€™d like to subscribe that any answers to @mtnygard โ€˜s requests at the end. :)

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Howard Patty16:08:24

โ€œDonโ€™t create a โ€˜legacy worldโ€™ and a โ€˜promised landโ€™โ€

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Drew Khoury, Liatrio16:08:26

The thing I liked around this comment was to not leave the legacy world behind, and to create the space/improvements now to allow everyone to contribute to the new world.

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Ann Perry - IT Revolution16:08:45

๐ŸŽธ Please welcome the team from SiriusXM โ€“ Ben Manning, VP Services Engineering; Rachel Uhrig, VP of Ecosystem Reliability; and Carol Gastal, Lead Strategy Partner, Equal Experts. They're here to present How SiriusXM Built a Next-Gen Streaming Platform for 34 Million Subscribers in Less Than a Year

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Luke Rettig - Target, Sr Director-Global Inventory Mangement16:08:53

That was sooo good @mtnygard Well done ๐Ÿ‘

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Charlie Betz16:08:14

had a sense of full circle ... I built Target's metadata repository (data catalog) in 2000 for data discovery... it was hard to explain to some folks why we were even doing this -

Luke Rettig - Target, Sr Director-Global Inventory Mangement16:08:09

Wow! We need to talk about the then and now @char

Michael Nygard17:08:55

Thank you Luke!

eric, Liatrio16:08:23

Playlist is ๐Ÿ”ฅ! โ€ฆas always

Jason Yip16:08:09

See https://en.wikipedia.org/wiki/Musical_anhedonia. "Musical https://en.wikipedia.org/wiki/Anhedonia is a neurological condition characterized by an inability to derive pleasure from https://en.wikipedia.org/wiki/Music."

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Jeff Gallimore (CTIO - Excella)16:08:47

Thank you for sharing this. I learned something new today.

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Steve Yegge16:08:42

So, as it happens, Larry Page & Sergey Brin hated music back when I was at Google. They didnโ€™t listen to it and didnโ€™t care about it. Larry had one CD and it was a gift from Bono. I know this because we did a surprise Music Trends project (sort of an early Spotify) and they loathed it and told us never to work on it again. ๐Ÿ˜†

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Gene Kim, ITREV, Program Chair16:08:30

Transition to "satellite broadcast company" to ____, not necessarily tied to hardware device in the car. (Can someone fill in that blank?)

โ“ 1
Sam Yeats16:08:43

7.5m revenue per engineer

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Gene Kim, ITREV, Program Chair16:08:08

"Tightly coupled, loosely controlled" โ€” worst of all worlds.

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Gene Kim, ITREV, Program Chair16:08:44

"CEO announced we're going live, months before we got there" โ€” aggressive timeline, could not fail.

Christine Hudson16:08:31

At least there was clarity and understanding of urgency? ๐Ÿ˜‚

Steve Smith (VP, Equal Experts)17:08:18

Yes it created a strong alignment point, which everyone could relate to ๐Ÿ‘

RussWeb16:08:50

Love my siriusXM!

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Josh Phillips - Building Better Software Faster16:08:17

Why do so many of these shared experiences give me flashbacks? :melting_face:

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Gene Kim, ITREV, Program Chair16:08:42

Stream aligned teams created autonomy, all heading towards common goals

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Jeff Gallimore (CTIO - Excella)16:08:29

Our first Team Topologies reference!

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Josh Phillips - Building Better Software Faster16:08:38

We are currently implementing this at Brivo (after reading Wiring the Winning Organization)! There have been grumbles by the old guard but Iโ€™ve seen huge improvements to our ability to roll out horizontal slices of process improvement. Huge impact to psychological safety, reliability, and reductions in major outrages

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Gene Kim, ITREV, Program Chair16:08:12

Architecture Decisions documents decisions so that other teams can easily access and read (and understand) choices made.

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Jon Smart [Sooner Safer Happier]16:08:22

Culture of openness and collaboration

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Drew Khoury, Liatrio16:08:17

Disagree and commit. So important!

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Gene Kim, ITREV, Program Chair16:08:35

Challenge: how do you enable teams to make decisions quickly, independent, at speed. Created _ meetings facilitate quick decisions, and maintain coherence.

David Faircloth - Wendyโ€™s16:08:13

stream-aligned teams still need to ensure they aligned with the overarching goals and provide high communication points. well said @carol.gastal

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Steve Smith (VP, Equal Experts)17:08:27

Yep it's been a huge part of the SXM journey @david.faircloth - we should all swap notes

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Josh Phillips - Building Better Software Faster16:08:42

Question: what are people using for traceability in order to track these impacts? Thatโ€™s my current challenge

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Jeff Gallimore (CTIO - Excella)16:08:27

@steveelsewhere @abd3721 thoughts? โ˜๏ธ

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Josh Phillips - Building Better Software Faster16:08:45

We have datadog but lots of ad hoc dashboards at the moment. Do people have dedicated teams for this? Tools? Magic lamps?

Charlie Betz16:08:49

No silver bullet, and lots of caveats - but much of the conversation is around OKRs. Unless I'm not quite grasping the topic here.

Joachim Stapelfeldt17:08:23

Could also be DORA metrics.

David Faircloth - Wendyโ€™s17:08:52

are you asking from a technology perspective or an org/culture perspective? DORA metrics is what we really dive in to to help craft the story of change and showcase easily where we are going and continued improvement.

Josh Phillips - Building Better Software Faster17:08:20

But how do you capture those Dora metrics?

Charlie Betz17:08:23

@joshua.andrew.phillip Larger orgs may start to build out an architecture for this

David Faircloth - Wendyโ€™s17:08:01

@nathen.harvey is here, you should get with him as he's the Developer Advocate at Google for DORA. He's helped us a lot with our setup and approach.

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Steve Pereira - Co-Author of Flow Engineering17:08:02

May be worthwhile to look into Datalake as an option

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David Faircloth - Wendyโ€™s17:08:25

also, shameless plug to come to Capri-6 @2pm for the Wendy's/Navalia discussion around this.

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Josh Phillips - Building Better Software Faster17:08:47

Iโ€™m having trouble getting buy in from C level leadership on spending serious time (3-6months) on traceability. Iโ€™m not hung up on what to track but really how to track it and how to do that โ€œas we goโ€ with minor bets in our iterations

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Louis-Alex B. , Platform Engineering Lead17:08:19

We implemented a Metrics Lake (similar to a data lake). Everyone has access to all product metrics, free to rely on DORA, SPACE or whatever gives them the visibility to reach their goals. Same proccess is also available for our data lake, giving our business division the tools to make queries in our datalake.

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Josh Phillips - Building Better Software Faster17:08:23

Iโ€™d definitely love to hear everyoneโ€™s experiences! This has been a 3 year battle

eric, Liatrio17:08:51

We have began using OpenTelemetry to apply the practice of observability for insights and signals to the Engineering Capabilities and Practices.

Matthew Sibley (Liatrio)17:08:51

@joshua.andrew.phillip - @ericc is demoing how to set up collecting metrics like DORA via OpenTelemetry at the Liatrio both. @ericc , is our open source work relevant here? Sounds like it might be.

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eric, Liatrio17:08:49

Yes sir @matt.sibley! Here is the link and OTEL gives you platform agnostic standard.

Josh Phillips - Building Better Software Faster17:08:56

Gosh that metrics lake sounds like a dream @louis-alexandre.berge Any background on how the org / senior leadership came to make that big bet?

Josh Phillips - Building Better Software Faster17:08:59

Iโ€™ll check that out, Iโ€™ve followed the OTEL CI/CD SIG / convo. Definitely would love to chat more on that

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Steve Pereira - Co-Author of Flow Engineering17:08:07

Iโ€™m working with the maintainers to extend it to a fuller value stream scope

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eric, Liatrio17:08:16

Here is the https://github.com/liatrio/tag-o11y-quick-start-manifests to the above referenced open source quick start. Create a PAT token and off you go with SCM related data.

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Josh Phillips - Building Better Software Faster17:08:19

So many good ideas here, can all of you also call my CTO ? :troll: jk I really do appreciate it Iโ€™m hoping to leave here with a solid proposal on this so this is all gold. Looking forward to picking your brains

eric, Liatrio17:08:04

@steveelsewhere this is exactly where my mind wentโ€ฆ how do we offer data to back the VSM and Flow.

Louis-Alex B. , Platform Engineering Lead17:08:22

@joshua.andrew.phillip Higher management speaks in terms of money. So to implement our strategy, we architected a centralized metrics engine that would not only format metrics for every team, but also save 80% of our costs along the way. We embraced an early "You build it you run it" mentality 8 years ago. That led to a lack of standardization. Our architecture not only reduced the cognitive load on teams, but also made it easier for everyone to browse through all of these metrics.

Steve Pereira - Co-Author of Flow Engineering17:08:51

@joshua.andrew.phillip VSM: Value Stream Management

eric, Liatrio17:08:51

To back a Value Stream Management

eric, Liatrio17:08:21

We are leading and would love more maintainers to contribute to the OTEL community. We just lead the release of Semantic Conventions with CI/CD focused attributes - https://opentelemetry.io/docs/specs/semconv/attributes-registry/cicd/ this will standardize the data coming from CI/CD systems.

Steve Pereira - Co-Author of Flow Engineering18:08:22

@joshua.andrew.phillip if youโ€™re interested in value stream mapping definitely come to the learning sprint with myself and Andrew Thursday! https://sched.co/1iGue

Drew Khoury, Liatrio17:08:24

we embraced the "you build it, your run it" principle โ™ฅ๏ธโ™ฅ๏ธโ™ฅ๏ธ

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Jon Smart [Sooner Safer Happier]17:08:07

Org wide demos

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Nick Eggleston (free radical)17:08:22

seeing over reading, live networking over static content...

Christine Hudson17:08:31

I really want to know more about โ€œOrganization wide Friday demosโ€

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Carol Gastal19:08:51

Hey Christine Would love to chat!

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Gene Kim, ITREV, Program Chair17:08:14

Interestingly, both Benjamin and Rachel are both Disney+ alums โ€”ย 

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Gene Kim, ITREV, Program Chair17:08:38

With 12 month timeline, there wasn't room for errors and rework.,

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RussWeb17:08:28

"....platformed processes and tools" ๐Ÿ˜

Jon Smart [Sooner Safer Happier]17:08:26

โ€œFrom binary success criteria to metric trendsโ€

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Louis-Alex B. , Platform Engineering Lead17:08:56

"Beg for forgiveness" This is so underrated. Move mountains, don't ask!

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Jon Smart [Sooner Safer Happier]17:08:08

Kudos for asking forgiveness not permission to visualize work on conference room glass

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Jeff Gallimore (CTIO - Excella)17:08:58

Real change requires leaders taking risks.

๐Ÿ’ฏ 1
Jon Smart [Sooner Safer Happier]17:08:47

The rebel alliance

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Bjorn (Liatrio)17:08:55

A big wall/whiteboard and stickies is a powerful tool!

Luke Rettig - Target, Sr Director-Global Inventory Mangement17:08:59

Kudos to overnight Graffitiโ€™ing the CTOs conf room! Itโ€™s those types of acts and moments that can fundamentally inspire and align an entire team.

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Charlie Lambers17:08:30

Donโ€™t underestimate the power of keeping it light and fun ๐ŸŽˆ

Gene Kim, ITREV, Program Chair17:08:31

Results: during launch, zero Sev 1 or Sev 2???? No way. WOW!

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Ann Perry - IT Revolution17:08:25

โšกUp next, Michael Carr, Principal, Vanguard Chief Technology Officer, Vanguard, here to present: Technology Leadership To Help Clients and Crew at Vanguard

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Nick Eggleston (free radical)17:08:47

Gene attending the three day event produced lots of good talks for ETLS

๐Ÿ’ฏ 1
Gene Kim, ITREV, Program Chair17:08:47

Launched 3 strategic partnership post-launch: first was Hilton, and the rest to be announced soon. Kudos!!

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Gene Kim, ITREV, Program Chair17:08:23

$9.5T assets under management, 20K employees, 50MM investors, 10K technologists (crew and contractor)

Jeff Gallimore (CTIO - Excella)17:08:46

โ€œModern organizational principlesโ€ ๐Ÿ‘€ Looking forward to hearing thoseโ€ฆ

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Gene Kim, ITREV, Program Chair17:08:18

8500 crew participate in our sessions โ€”ย 50/50 split between technologists and business!!!!

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Josh Phillips - Building Better Software Faster17:08:45

That guy in the picture looks familiar :hmm:

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Jeff Gallimore (CTIO - Excella)17:08:16

Honorary Vanguard IT crew?

๐Ÿ’ฏ 2
Ben Spain (Thrivent)17:08:01

Vanguard said they had 800? Digital Product Teams

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Christine Hudson17:08:49

I missed this but am interested too.

Nick Eggleston (free radical)17:08:33

Love how Gene leans-in to the conference experience as an attendee

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โœ… 1
Gene Kim, ITREV, Program Chair17:08:26

Seriously โ€” the Vanguard internal tech conference was amazing โ€”ย so many amazing people working on amazing things. Four Vanguard teams are presenting here this week. They're amazing! ๐ŸŽ‰

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Topo Pal17:08:43

Being quizzed after a conference presentation is scary :face_with_peeking_eye:

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Margueritte Kim (CEO, IT Revolution)17:08:44

Can confirm, @genek was ridiculously excited and remains extremely enthusiastic about our Vanguard friends!

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Jeff Gallimore (CTIO - Excella)17:08:17

โ€œEnd-to-end modernization gives us a pace advantage.โ€ Yes! Speed wins!

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Fernando Cornago17:08:54

@genek , you are just about to get invited to all our Conpanysโ€™ internal eventsโ€ฆ including adidas for sure!

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Margueritte Kim (CEO, IT Revolution)17:08:58

Ultimate hype man, and completely uncontroversial.

Margueritte Kim (CEO, IT Revolution)17:08:46

Unless you have something against :unicorn_face: and ๐Ÿผ

Christopher Williams17:08:54

Just made the same note for our 2025 conference ๐Ÿ˜ƒ

๐Ÿ‘ 1
Gene Kim, ITREV, Program Chair17:08:09

"We're not making money from our clients, we're making money for our clients" โ€”ย Salem Ramji, CEO

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Gene Kim, ITREV, Program Chair17:08:53

"Many people selling financial products with... interesting claims". ๐Ÿ˜‚

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Gene Kim, ITREV, Program Chair17:08:38

"Buy low, sell high. Greed makes you buy high, and fear makes you sell low." <--- the cognitive biases that make investing genuinely difficult.

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Adam Zimman, GP at RockTreeMountain17:08:50

The โ€œspare timeโ€ investor. Is that a course I missed in college? :face_with_monocle:

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Josh Phillips - Building Better Software Faster17:08:05

If itโ€™s anything like my college investing experience youโ€™re lucky you missed that course ๐Ÿ’ธ :melting_face:

Josh Phillips - Building Better Software Faster17:08:25

โ€œWe need a mutual fund industry with both vision and values. A vision of fiduciary duty and shareholder service, and values rooted in the proven principles of long-term investing and of trusteeship that demands integrity in serving our clients.โ€ โ€“ John Bogle (founder of Vanguard)

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Gene Kim, ITREV, Program Chair17:08:28

Goal: "subtly nudge our clients towards better investment decisions through awesome CX (customer experience)" โ€”ย test and learn to find the best nudges.

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Jeff Gallimore (CTIO - Excella)17:08:11

I love this connection to the importance of CX. I feel this.

Adam Zimman, GP at RockTreeMountain17:08:24

โ€œProgressively better client experiences.โ€ Sounds like a Progressive Delivery model.

Jeff Gallimore (CTIO - Excella)17:08:13

5x increase in the pace of change with technology and 75% reduction in incidents. Speed AND stability.

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Adam Zimman, GP at RockTreeMountain17:08:02

Almost like there is a correlation. :melting_face:

Gene Kim, ITREV, Program Chair17:08:41

"We had teams iterating and pivoting into oblivion for no purpose" โ€”ย Matt Benchener

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Jeff Gallimore (CTIO - Excella)17:08:23

Followed by โ€œAutonomy and empowerment without clarity and accountability is chaos.โ€

Martin Deslongchamps - Triton Digital17:08:50

@mtnygard โ€˜s presentation was outstanding! Thanks for all the tips here! So valuable!

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Gene Kim, ITREV, Program Chair17:08:57

"Now some microservices are having 'moving parts' problem โ€”ย fewer incidents, but half the company now has to be on the outage call". OMG. Hahaha. What a great characterization.

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Scott Prugh (ETLS PC / CTO Uturn Data)17:08:51

Microservices definitely trade coupling for cohesion(lack of). I like to tread carefully in adding them arbitrarily. Distributed systems are hard... :)

Jason Yip17:08:00

I very recently had this exact discussion and how to deal with it.

eric, Liatrio17:08:21

Itโ€™s all fun and games until you have multiple microservices running in PROD. Gotta up your game in observability and resiliency engineering. Itโ€™s certainly a paradigm shift.

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Josh Phillips - Building Better Software Faster17:08:33

Modernization war stories thread ๐Ÿงต

Andrew Leichter17:08:38

Implementing Tracer Bullets and correlation ids to help with transaction traceability across micro services has been extremely helpful

Nick Eggleston (free radical)17:08:06

Perhaps a channel here on slack or some other way to stay connected and share these stories, with some way to anonymize for those who need it.

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Josh Phillips - Building Better Software Faster17:08:16

Rolling change out across multiple teams and feeding back lessons learned across the org

Ann Perry - IT Revolution17:08:28

๐Ÿšœ And now, the team from John Deere, Amy Willard, IT Director, Global IT Strategy &amp; Transformation; Justin Thomsen, Group Product Manager - Developer Experience Platforms and Adam Brunner, Principal Software Engineer and Group Product Manager for Developer Advocacy. They are here to present: John Deere's Transformation - Learnings on being Value Driven and Employee Centric

๐ŸŽ‰ 2
Topo Pal17:08:30

Four talks this morning and I havenโ€™t heard Conwayโ€™s law yet. ๐Ÿ‘Œ

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2
Jordan Stoner17:08:43

Nothing runs like a Deere #quadcities

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Gene Kim, ITREV, Program Chair17:08:16

"Our Day 1 was the plow" (nearly 200 years ago)

๐Ÿšœ 3
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Blake Perkins [Defense, GenAI]17:08:57

Technology can slow modernization to a crawl. Culture is the much harder problem to solve.

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Jon Smart [Sooner Safer Happier]17:08:42

โ€œContinuous improvement is in our DNAโ€

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Gene Kim, ITREV, Program Chair17:08:00

@willardamyl group: centralized group that helps every other technologist and knowledge worker to their best work: includes UX design system, agile & product platform, digital mastery & advocacies, quality/SRE/operational risk, AI & citizen development, DevEx her fave part: the *: partnering with security, architecture, and embedded change agents. Her summary: Central organizations are great!

Philip Holleran17:08:51

Everyone needs to see themselves in the strategy. โค๏ธ

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Gene Kim, ITREV, Program Chair17:08:04

"No human to machine interactions" โ€” I.e., can't log into system to deploy.

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Topo Pal17:08:15

Human having access to production โ€”> I donโ€™t trust your pipeline no matter what you say

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Gene Kim, ITREV, Program Chair17:08:14

Here are all the things that we expect all software people to be experts. Hahaha.

โœ… 1
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Margueritte Kim (CEO, IT Revolution)17:08:19

Thank you for attending our conference for the last decade @justinrobertthomsen! ๐Ÿ’š

โค๏ธ 5
Jon Smart [Sooner Safer Happier]17:08:10

Clear measurable outcomes ๐Ÿ’ฏ

๐ŸŽฏ 3
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Chris Hill - T-Mobile17:08:30

"The reduction of engineer hours is how we measure ourselves"

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Chris Hill - T-Mobile17:08:58

Why didn't our engineers come running to save more hours?"

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Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere17:08:11

These presenters are ๐Ÿ”ฅ and elevate and inspire the rest of their org. Whoever gets to work with these people every day is ridiculously lucky! ๐Ÿ™

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Charlie Betz17:08:47

you have to market. Even internally.

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Adam Zimman, GP at RockTreeMountain17:08:48

Marketing to developers, for the :sports_medal:

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Gene Kim, ITREV, Program Chair17:08:55

The big why: we love writing YAML

๐Ÿ™‚ 3
Chris Hill - T-Mobile17:08:31

everything in life is solved with k8s, totally obvious

๐Ÿ˜† 3
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Topo Pal17:08:56

K8S and YAML solve everything

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Gene Kim, ITREV, Program Chair17:08:46

Fascinating idea for DX and platform teams: have town halls for developers

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Gene Kim, ITREV, Program Chair17:08:10

Now 1100 devs competent/proficient in containers!

Charlie Betz17:08:30

you have to make T-shaped users out of your internal customers

โค๏ธ 1
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Gene Kim, ITREV, Program Chair17:08:31

Wow. Practice application to deploy. Great idea!

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Christine Hudson17:08:16

I want to know more about the practice application deploy. This is SO COOL.

Chris Hill - T-Mobile17:08:05

make teams feel fomo of the early adopters

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Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere17:08:34

I believe @jonathansmart1 calls that incentive... simple_smile

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Chris Hill - T-Mobile17:08:15

when the conversation is why are other teams kicking your asses, you know you're on the right track

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Gene Kim, ITREV, Program Chair17:08:15

IIUC, John Deere has massive Java footprint, thousands of applications, many decades old โ€”ย log4shell response must have been epic. Cc @mring

Charlie Betz17:08:49

this is all org change management.

Jon Smart [Sooner Safer Happier]17:08:14

โ€œCoalition with other rolesโ€: Safety Team construct

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Adam Zimman, GP at RockTreeMountain17:08:34

I want to know why the other 53% was hesitant

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Matthew Sibley (Liatrio)17:08:39

Curious - have folks tried branding their DX platform with a name? Iโ€™ve seen orgs go so far as to even make tee shirts with a custom platform logo , etc to drive developer adoption.

โ“ 1
Tim Haagenson (American Airlines)17:08:59

Yes! We named our platform Runway. We have a logo, various sticker runs, custom animated slack emojis, cups, tshirts and so much more

Fernando Cornago17:08:27

We do, we called it adidas digital platform, and we have thousands of T-shirts with our #adidoescode logo

Olivier Jacques - AWS - DevEx17:08:00

Yes! The name of our platform was one of the biggest asset. Have mugs, stickers (with glitter ๐Ÿช„), and we aim to distribute them based on ยซย achievementsย ยป.

Michael Nygard17:08:43

I've done that before. Voice of experience: don't include "New" or "Next Generation" in your platform branding. By the time you get adoption it won't be. ๐Ÿ˜‚

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Anbu Ilango - Discogs17:08:58

Treat Employees like customers โค๏ธ

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Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere17:08:08

Internal employees don't (normally) pay for your products (i.e. increase company revenue) but being customer-centric with internal employees does help accelerate both end-customer and company outcomes.

Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere18:08:46

Improved business outcomes that... โ€ข Increasing revenue (improving flow of changes from idea to release) โ€ข Protecting revenue (improved system quality, reliability, availability) โ€ข Reducing costs (through automation, improved productivity) โ€ข Avoiding costs (better in-place safety/security/compliance checks).

Brian Scott17:08:48

โ€œTelling storiesโ€ โ€” story telling is a crucial skill

๐Ÿ’ฏ 7
Jeffrey Fredrick, Author-Agile Conversations17:08:02

โ€œStories are the unit of idea transmission.โ€

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Jason Cox - Disney17:08:19

Love the shout out for Investments Unlimited and how they incorporated the principles. โค๏ธ ๐Ÿ™:skin-tone-3: :hugging_face:

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Nick Eggleston (free radical)17:08:51

Minimum definition of deployable... sounds like MinimumCD @bryan.finster486

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Adam Zimman, GP at RockTreeMountain17:08:54

@genek have you ever considered inviting the anti-heroes from some of these stories?

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Chris Hill - T-Mobile17:08:10

like give out razzis

Nick Eggleston (free radical)17:08:48

The simultaneity of breakout sessions is sooooo FOMO-inducing ๐Ÿ˜†

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Nick Eggleston (free radical)17:08:08

Need a "physical twin" who is on site attending the BOF sessions ... ๐Ÿ™

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Nick Eggleston (free radical)17:08:35

ROCK-ON VEGAS ATTENDEES!!!

Jason Yip17:08:49

How do they know my serenity song?

Nick Eggleston (free radical)17:08:20

Gene is always watching...

Beth Breiten18:08:56

Donโ€™t Miss Cloudflareโ€™s Demo at 12:30pm today at the Solutions Hub located in the Expo Hall. https://etlslasvegas2024.sched.com/event/1hAXl/solutions-hub-cloudflare-what-if-the-10x-developer-was-all-the-developers-you-hired-along-the-way In this live coding demo we will explore what the future can look like when you can chat with your code and generate scaffolding, fix bugs, and even pivot to new use cases. (edited) http://etlslasvegas2024.sched.com https://etlslasvegas2024.sched.com/event/1hAXl/solutions-hub-cloudflare-what-if-the-10x-developer-was-all-the-developers-you-hired-along-the-way View more about this event at Enterprise Technology Leadership Summit Las Vegas 2024

Beth Breiten18:08:40

Donโ€™t Miss Sonatypeโ€™s Demo at 1:00pm today at the Solutions Hub located in the Expo Hall. https://etlslasvegas2024.sched.com/event/1hAXH/solutions-hub-sonatype-experience-sonatype-sbom-manager Discover how SBOM Manager can streamline and automate the auditing, distribution, and monitoring of SBOMs at scale, ensuring compliance with the latest regulations. http://etlslasvegas2024.sched.com https://etlslasvegas2024.sched.com/event/1hAXH/solutions-hub-sonatype-experience-sonatype-sbom-manager View more about this event at Enterprise Technology Leadership Summit Las Vegas 2024

Slackbot18:08:06

Reminder: The breakout sessions are starting in 5 minutes. Start navigating your way to whichever session youโ€™re attending. https://devopsenterprise.slack.com/files/UATE4LJ94/F07H7N10D62/timer.png

Jeff Gallimore (CTIO - Excella)18:08:21

CLEAR talk: โ€œRe-enroll 6.8mm members in 2 months at physical locationsโ€ Wow! ๐Ÿคฏ

Jeff Gallimore (CTIO - Excella)18:08:45

Shout-out to LaunchDarkly in the CLEAR talk for making the launch super smooth.

Jeff Gallimore (CTIO - Excella)18:08:25

@austinhpuckett โ€œTraining our business partners on our engineering tools.โ€ Iโ€™m wondering how receptive those business-oriented users were to learning those tools? That can be a scary thing for some. I think it also depends on the health of the relationship between engineering and business teamsโ€ฆ What was that like?

Austin Puckett18:08:39

It definitely require a bit of give and take from both parties. But at the end of the day we developed a tight runbook, worked in tandem through the first few configuration changes and then when we took the training wheels off taught them how to page us if anything went wrong.

Austin Puckett18:08:55

It comes back to the shared understanding piece though - they knew very early on the value of this tool and were invested in learning. It helps that they were getting phone calls that the lanes were backed up and rather than tap us they could make the change so they also felt empowered

Andrew Barefield, Liatrio18:08:53

@james047โ€™s assertion in this session - Cloud was to Ops what AI will be to Security Agree? Skeptical?

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Dietmar22:08:11

skeptical, seems to generic to me, I can change that also to: AI is to Ops what Cloud was to Ops 10 years ago. Would that not also be a true statement?

Dietmar22:08:26

Me answering that from a perspective, where we found out together with AWS that simply certain things run more cost-effective on-premise and are too expensive in the cloud (still using kubernetes though...)

Dietmar22:08:43

Now wondering if it is the same with AI.

Gene Kim, ITREV, Program Chair19:08:29

@james047 "penalties of shift left" โ€” So true. What I learned from Dr Steve Spear โ€”ย he didn't buy the notion that it was possible to shift left. Made analogy of plant safety people: "you can't teach/train every plant floor worker safety โ€”ย safety teams need to make tools that plant floor workers can use in their daily work." So too with infosec. "shift-left" is actually the ideally decoupling of infosec from dev work โ€”ย infosec makes tools that devs can use to get fast and frequent feedback, so they can generate better infosec outcomes.

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Gene Kim, ITREV, Program Chair19:08:26

AI does well: these should be good for infosec โ€ข transform, summarize, info extract, generation

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Gene Kim, ITREV, Program Chair19:08:20

CSPM = "CLOUD SECURITY POSTURE MANAGEMENT (CSPM)"

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Gene Kim, ITREV, Program Chair19:08:55

SAST = static application security testing"

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Gene Kim, ITREV, Program Chair19:08:06

I.e., shovel more stuff at devs.

Gene Kim, ITREV, Program Chair19:08:38

Regex. It's always regex. Hahaha

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Gene Kim, ITREV, Program Chair19:08:04

LLM: much better than regex!

Adam Zimman, GP at RockTreeMountain19:08:54

Of course, you still need to know what questions to ask.

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Gene Kim, ITREV, Program Chair19:08:40

Holy crap. GPT4 beats SAST 5/5 times. Of course โ€”ย  GPT4 even beat MedPaLM, specialized model for healthcare โ€”ย the power of these larger models beating more smaller (and older), specialized models is amazing.

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Gene Kim, ITREV, Program Chair19:08:02

Bloomberg gave an amazing presentation on how they trained a GPT3.5 class model focusing on finance (costing millions of dollars) โ€”ย then discovers that GPT4 beat that model. Had fascinating conversation with Devlin from Vanguard, who is presenting tomorrow, on this.

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Adam Zimman, GP at RockTreeMountain19:08:07

There was a similar outcome two years ago at Google. There was a huge effort to build a specialized model for healthcare and medicine. Turned out the general model (Gemini) beat it every time.

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Gene Kim, ITREV, Program Chair19:08:27

Indeed, Paige Bailey from Google will be talking about this tomorrow! ๐ŸŽ‰ (Thanks to @amandalewis @nathen.harvey !!)

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Gene Kim, ITREV, Program Chair19:08:27

>> The development and training of BloombergGPT, a large language model with 50 billion parameters, involved significant costs. Bloomberg spent over $10 million on training this AI model, which was specifically targeted at financial applications[4]. The training process required approximately 1.3 million hours of GPU time on Nvidia's A100 GPUs, utilizing Amazon's AWS cloud services[2]. Additionally, the training involved the use of 512 A100 GB GPUs over a period of 49 days[3]. These figures reflect the substantial investment Bloomberg made to create a domain-specific AI model for financial tasks. >> > Citations: > [1] https://www.ankursnewsletter.com/p/bloomberggpt-making-finance-smarter > [2] https://www.hpcwire.com/2023/04/06/bloomberg-uses-1-3-million-hours-of-gpu-time-for-homegrown-large-language-model/ > [3] https://www.linkedin.com/posts/rajistics_what-it-takes-to-build-bloomberggpt-and-activity-7089609531961348096-iIAs > [4] https://www.threads.net/%40ethan_mollick/post/C46AfItO8RS?hl=en > [5] https://www.reddit.com/r/singularity/comments/128v9iz/introducing_bloomberggpt_bloombergs_50billion/ > [6] https://news.ycombinator.com/item?id=39809177 > [7] https://www.bloomberg.com/tosv2.html?url=L2NvbXBhbnkvcHJlc3MvYmxvb21iZXJnZ3B0LTUwLWJpbGxpb24tcGFyYW1ldGVyLWxsbS10dW5lZC1maW5hbmNlLw%3D%3D&amp;uuid=3df5cb00-5069-11ef-89be-a8bf00c2fe45 > [8] https://www.linkedin.com/posts/pascalbiese_bloomberg-paid-1-million-in-training-costs-activity-7110382128080576512-8o6V > > Thank you Perplexity!

Beth Breiten19:08:30

Donโ€™t Miss Cloudflareโ€™s Demo at 12:30pm today at the Solutions Hub located in the Expo Hall. https://etlslasvegas2024.sched.com/event/1hAXl/solutions-hub-cloudflare-what-if-the-10x-developer-was-all-the-developers-you-hired-along-the-way In this live coding demo we will explore what the future can look like when you can chat with your code and generate scaffolding, fix bugs, and even pivot to new use cases. (edited) http://etlslasvegas2024.sched.com https://etlslasvegas2024.sched.com/event/1hAXl/solutions-hub-cloudflare-what-if-the-10x-developer-was-all-the-developers-you-hired-along-the-way View more about this event at Enterprise Technology Leadership Summit Las Vegas 2024

Beth Breiten19:08:32

Donโ€™t Miss Sonatypeโ€™s Demo at 1:00pm today at the Solutions Hub located in the Expo Hall. https://etlslasvegas2024.sched.com/event/1hAXH/solutions-hub-sonatype-experience-sonatype-sbom-manager Discover how SBOM Manager can streamline and automate the auditing, distribution, and monitoring of SBOMs at scale, ensuring compliance with the latest regulations. http://etlslasvegas2024.sched.com https://etlslasvegas2024.sched.com/event/1hAXH/solutions-hub-sonatype-experience-sonatype-sbom-manager View more about this event at Enterprise Technology Leadership Summit Las Vegas 2024

Slackbot20:08:25

Reminder: The breakout sessions are starting again in 5 minutes. Start navigating your way to whichever session youโ€™re attending. https://devopsenterprise.slack.com/files/UATE4LJ94/F07H7N10D62/timer.png

Gene Kim, ITREV, Program Chair20:08:38

Oscar Health: @chawthorne : Our NPS is 66, which is awesome. Most insurance companies have NPS score of... zero. ๐Ÿ˜†

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Gene Kim, ITREV, Program Chair20:08:24

"Coordination tax"

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Gene Kim, ITREV, Program Chair20:08:16

Interesting trivia fact: earlier in her career, Clare was an auditor! Go audit! ๐ŸŽ‰

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Clare Hawthorne22:08:30

Love that it taught me how to think about processes!!

Gene Kim, ITREV, Program Chair20:08:17

"We embed ProductOps into the teams; it's most controversial, because it's often viewed as expensive. Especially compared to people who merely coach the teams. But this is actually our superpower."

Gene Kim, ITREV, Program Chair20:08:30

There you have it โ€”ย @chawthorne , former auditor, talking about "minimum viable process"

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Gene Kim, ITREV, Program Chair20:08:11

Melissa Perri: Product Operations: How successful companies build better products at scale https://a.co/d/ajBoDhh

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Gene Kim, ITREV, Program Chair20:08:01

"For years, we've been expensing our infrastructure spend.. we started capitalizing those costs" (!!!). ๐ŸŽ‰ ๐ŸŽ‰ ๐ŸŽ‰

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Clare Hawthorne22:08:11

Pro tip โ€” migrating to K8s is capitalizable ๐Ÿ˜‚

Steve Smith (VP, Equal Experts)20:08:23

@chawthorne I love that you insisted all run work had to be included in the product roadmap, and it's become a forcing function in run investment ๐Ÿ‘

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Steve Smith (VP, Equal Experts)20:08:07

But with Product Ops as a bridge between Product and Engineering, does your team reporting line exist outside both functions? :thinking_face:

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Clare Hawthorne22:08:47

Yup - my bossโ€™s other direct reports are our Head of Product & Design, our Head of Product Eng and our head of Infrastructure Eng. Tech Ops is a partner alongside!

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Elizabeth Ayer22:08:47

Thank you, and also updates coming shortly! These are still 2019 versions!

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Ben Grinnell - North Highland and DOES PC21:08:05

Show collaborative intent by always leaving some money on the table!

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Ben Grinnell - North Highland and DOES PC21:08:25

Statement of objective (descriptive) rather than Statement of Work (prescriptive)

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Sam Yeats21:08:24

For anyone joining learning sprint: Achieving Clarity in Structure and Strategy 2:40 we are now in Capri-6 If you can bring a hot drink from the break, thereโ€™s a extra learning opportunity for you from :flag-au:๐Ÿฆ˜

Slackbot22:08:12

Reminder: The plenary sessions are starting again in 5 minutes. Start making your way back to the Azure Ballroom. https://devopsenterprise.slack.com/files/UATE4LJ94/F07H7N10D62/timer.png

Nick Eggleston (free radical)22:08:15

Look to the incentives...

Ann Perry - IT Revolution22:08:46

โš•๏ธ Please welcome David Wright, Founder &amp; CEO, Disruptive Innovations, who will present: The Fallout from Disjointed Hospital Systems and Siloed Knowledge as a Result of Mergers and Acquisitions

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Adam Brunner - John Deere22:08:48

What a day! I can't wait for the last bit of programming today. I saw an early view of @jason.cox's slides and I am so excited to hear the full talk.

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Gene Kim, ITREV, Program Chair23:08:57

Key stakeholders: chief radioloist, chief medical officer, chief operations officer, manager of radiology operations, CIO

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Gene Kim, ITREV, Program Chair23:08:25

PACS and CPACS: picture and archiving systems, digital image management system. Flickr, but for doctors. ๐Ÿ˜‚

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Gene Kim, ITREV, Program Chair23:08:47

No, that's not right. PACS/CPACS implements all the critical workflows for all the different clinician specialities.

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Gene Kim, ITREV, Program Chair23:08:14

What did we find? "Everything they told us was wrong. We expected 3 PACS systems, we found 5..."

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Gene Kim, ITREV, Program Chair23:08:50

EHR: "electronic health records"

Christine Hudson23:08:52

Once upon a time when I was writing and delivering end to end appplication and infrastructure monitoring software I helped monitor the image recall/retrieval process for a health care company so they could show how much doctor and patient time and morale and money was wasted with an old, slow app. This is taking me back.

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Robin Yeman23:08:57

Ego and Politics, good thing that only happens in medical!!

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Gene Kim, ITREV, Program Chair23:08:24

Problem #1: clinicians (radiologists, etc) can't access images quickly; Problem #2: clinicians in hospital rooms: images take 10m to load โ€”ย way too long to use during daily rounds.

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David Faircloth - Wendyโ€™s23:08:27

silo'd teams and silo'd systems leads to complacency with systems and no longer using the systems for them.

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Nick Eggleston (free radical)23:08:35

quite a frankenstein's monster of parts bolted together

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Robin Yeman23:08:58

There is actually a program I support with a product called โ€œKeep the lights onโ€

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Paul Gaffney23:08:49

Iโ€™m guessing that every project that implemented one element of that mess was a โ€œsuccessfulโ€ project though

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Nick Eggleston (free radical)23:08:41

when you get to define "success" everything is a win!

Christopher Condo23:08:51

Lots of healthcare in my family, these issues are rampant across healthcare.

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Paul Gaffney23:08:30

When no one can solve the โ€œwholeโ€ problem, they over engineer their part of the problem, making the whole much worse. But feeling locally really good about their firewall config!

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Jordan Stoner23:08:37

โ€œI play the orchestraโ€ -Steve jobs

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Gene Kim, ITREV, Program Chair23:08:20

What I found so interesting about this case study is to solve this type of problem, you need expertise in both Layer 3 (org wiring: coordination mechanisms across teams) and Layer 2 (deep and wide technical expertise: VPN, firewalls, storage servers).

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David Faircloth - Wendyโ€™s23:08:14

it's hard to fix things when you don't have visibility into what goes wrong and where. Observability is key to finding and fixing the issues (this is true of culture/organizational alignment and not just technology).

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RussWeb23:08:04

Almost without fail, in regulated ,large enterprises like this and financial/banking, the ability to coordinate all the necessary SME to fix this is never prioritized or taken seriously...until it becomes a costly emergency. Then vendors are called. Leadership issues.

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Nick Eggleston (free radical)23:08:07

Sounds like a fun project digging into and fixing this

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James T Snell23:08:53

Disrupting the chaos and ramping flow!

Ann Perry - IT Revolution23:08:29

๐ŸŒบ A warm aloha to Tracy Behler, Senior Director - Online Experience, and Kiyoshi Kusachi, Senior Director - IT, from Hawaiian Airlines, here to present Modernizing Business-Critical Systems Without Negatively Impacting Customers at Hawaiian Airlines

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Tim Haagenson (American Airlines)23:08:41

Enterprise Tech Airline Leadership Summit โœˆ๏ธ โค๏ธ

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Margueritte Kim (CEO, IT Revolution)23:08:05

Just wait until tomorrowโ€ฆ! :robot_face:

Nick Eggleston (free radical)23:08:27

Indeed there could be a whole day on airline industry focus

Louis-Alex B. , Platform Engineering Lead23:08:49

And we all thank you for flying us to the conference safely, with modern, effective and stable systems ๐Ÿป

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Gene Kim, ITREV, Program Chair23:08:50

"Unfortunately, we didn't have app capability to cancel flights; it crushed all call centers. It went on for weeks"

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Gene Kim, ITREV, Program Chair23:08:54

Each island had different travel restrictions, and they were constantly changing.

Gene Kim, ITREV, Program Chair23:08:02

"Each island had different travel restrictions, which we had to enforce, and they were constantly changing."

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G23:08:04

Understanding the workflow is a huge part of the battle!

Robin Yeman23:08:18

Hawaiian airlines really became one of the unicorns in the modernization game

Gene Kim, ITREV, Program Chair23:08:27

"...we felt we had reached cruising altitude, until six months..." "Our company made a decision to replace our PSS, from SABRE to Amadeus โ€”ย like a heart and lung transplant"

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Jordan Stoner23:08:28

#rockmeamadeus

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Joel Boyles - PEOPLEIT.COM23:08:28

I'm here for the airline puns ๐Ÿ˜†

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Gene Kim, ITREV, Program Chair23:08:11

OMG. The scope of what the PSS encompasses.

Gene Kim, ITREV, Program Chair23:08:34

Reservations/checkin, flight ops, travel agencies & OTA, revenue management, loyalty programs, payments, call center...

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Doguhan23:08:08

I flew Hawaiian earlier this year. Directly booked through the app and everything went great. Amazing work transforming such a dynamic operation ๐ŸŽŠ

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Gene Kim, ITREV, Program Chair23:08:47

"Our customers were super pissed. Customer satisfaction dropped to lowest I've ever seen"

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Adam Brunner - John Deere23:08:50

Is that an official CSAT term? ๐Ÿ˜œ

Gene Kim, ITREV, Program Chair23:08:06

"To hit our date, continuous delivery was not a nice to have. It was a must have."

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Elizabeth Ayer23:08:38

Now I want to hear about that replacement decision and what led to them being in this situation at all... :thinking_face:

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Gene Kim, ITREV, Program Chair23:08:13

I hear that sometimes these things are sometimes caused by vendors who put customers are situations where "contract renewal is coming up โ€”ย we've got to switch now, or get locked into another 10 year contract". Cc @paul.gaffney

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Paul Gaffney23:08:23

The Sabre vs Amadeus market battle, as I understand it, has been epic and I wouldnโ€™t be surprised if something like Gene describes happened

Elizabeth Ayer23:08:33

Kudos to them for being able to make the switch at all! I've seen that dynamic where it did not come out with this happy ending. Very impressive. ๐Ÿ™‚

Paul Gaffney23:08:42

We do seem to be hearing that perhaps the only positive feature of ridiculous โ€œdeadlinesโ€ is that teams have to embrace more rapid delivery techniquesโ€ฆ

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Michael Nygard23:08:49

Nothing like a crisis to drive change

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Gene Kim, ITREV, Program Chair23:08:46

Feature flagging, fast and early feedback, CI/CD.

Robin Yeman23:08:55

Never waste a good crisis!

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David Faircloth - Wendyโ€™s23:08:13

"Create the blueprint for where you want to be" this is so important. it reminds me of the quote: "If you don't know where you're going, all roads will get you there" - Lewis Carroll

Paul Gaffney23:08:11

The Cheshire Cat is ever present in IT fairy tales

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Martin Deslongchamps - Triton Digital23:08:01

In retrospective, I wonder if the dip on CX could be the requirements of the MVP ? :thinking_face:

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Ann Perry - IT Revolution23:08:09

disney1 And now, let's welcome Jason Cox, Director, Platform &amp; SRE, and Alexi Varanko, VP, Cloud, Infrastructure &amp; SRE from The Walt Disney Company, here to present: Disney Global SRE - Funding the Magic for Embedded Teams

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Robin Yeman23:08:52

We love DISNEY!!!

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eric, Liatrio23:08:52

Always a highlight to see what ๐Ÿช„ that @jason.cox and team put together for their talk track.

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Michael Nygard23:08:04

Working for a media company sure amps up the quality of the slides!

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Fernando Cornago23:08:32

Omg, I could not imagine @jason.cox having a boss in real life!!! I thought it was Walt himself!!!

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Gene Kim, ITREV, Program Chair23:08:15

Was that ARM assembler code in that video?

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Nick Eggleston (free radical)23:08:38

@jason.cox always shares stories in a wonderful way

Colin Graham23:08:04

Technology to make the world a better place โค๏ธ

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Jordan Stoner23:08:15

Can disney help me with my slides next year?

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Robin Yeman23:08:50

Hi we are corporate and we are here to help!

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Doguhan23:08:06

Another day at the office

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Margueritte Kim (CEO, IT Revolution)23:08:55

There you go @topo.pal! Conwayโ€™s Law made its appearanceโ€ฆ

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Jordan Stoner23:08:06

When is Pixar doing the Phoenix project?

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Margueritte Kim (CEO, IT Revolution)23:08:20

TPP Graphic Novel galleys available tomorrow night, friends!!!

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Jordan Stoner23:08:00

Or maybe it would be better for marvel to do it?

Margueritte Kim (CEO, IT Revolution)00:08:36

I mean, weโ€™re halfway there alreadyโ€ฆ

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Charlie Betz23:08:30

ITIL v3 was the 26 process framework - 26 queues. I have talked to multiple orgs who tried to actually implement it in the 2012-15 timeframe. I'm not aware of any successes.

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Nick Eggleston (free radical)23:08:27

Consultants were well paid though, so they considered it a success

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G23:08:13

Went for the ride; got the tee shirt. Must be fixed right?

Charlie Betz23:08:44

@nickeggleston Well, it wasn't the cash cow they were hoping for.

Alexi Varanko02:08:52

@jason.cox โฌ†๏ธ

Andrew Biehn23:08:18

What is a T-shaped team?

Gene Kim, ITREV, Program Chair23:08:22

https://www.forbes.com/sites/lisabodell/2020/08/28/futurethink-forecasts-t-shaped-teams-are-the-future-of-work/ "They have a working knowledge of other team members' roles and responsibilities, which allows them to collaborate effectively. Collaborative Strengths: T-shaped team members excel in cross-functional collaboration."

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Disha Dudhal23:08:41

https://images.app.goo.gl/vs39SvxW3MM9trxM8 I think this image answers it the best

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Robin Yeman23:08:41

@biehnam a T shaped teams have depth in one or more areas breadth across many areas. Ideally when we put this team together they have the skills to complete a wide variety of needs.

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David Faircloth - Wendyโ€™s23:08:59

"Avoid * of excellence" ๐Ÿ™Œ

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David Faircloth - Wendyโ€™s23:08:41

this should be "community of <insert>" instead. it's a total mindset shift.

RussWeb23:08:50

this is not a cut n dry subject. Application and enterprise context matter...alot.

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Adam Brunner - John Deere23:08:00

"the system is my identity"

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Jon Smart [Sooner Safer Happier]23:08:05

โ€œOptimize for empathyโ€. This.

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Gene Kim, ITREV, Program Chair23:08:17

I love this "thank you, Jason" reel from people across Disney. ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

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Robin Yeman23:08:01

We are out there with hard hatsโ€ฆ :face_with_peeking_eye:

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Elizabeth Ayer23:08:23

yaaaaas ๐Ÿ’ฐ

Adam Brunner - John Deere23:08:31

Even Mickey loves bvssh @jonathansmart1

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Stephen Fishman23:08:54

Finance is either the friction or the flywheel

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