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Good morning, all! Program starts in 3.5 minutes! That’s what the timer should say in your player window — if not, just refresh your browser. (I had to do this, because my countdown timer was stuck at 11m.)
@mring I’m wearing my +7 Socks of Entropy Amelioration today!
I feel like we need some Investments Unlimited socks to round out the set. (I know, different authors, but shared universe perhaps?)
@wbensing @john_z_rzeszotarski @michaeledenzon I missed your AMA yesterday, but my question for you is this... If you could get Investments Unlimited socks, what character(s) would you put on them and what would they be doing? cc @jason.cox @tapabrata.pal @leahb
Yes, totally, Shannon! 🎉 (I know she’ll be joining Slack shortly, @robert.wood 🙂
Security at Adobe: product security and adversary emulation (!!) — ha!
The famous 2012 ISACA presentation, introducing the notion of DevOps to the IT audit community — that must have been fun! 😆
“bring security into the forefront of software and make things easier” 💯
(I mean, come on, scaring auditors has been a fun past time for so many people in the DevOps community 🙂
Love this! ^^^ As I mentioned in my introduction to @robert.woodpresentation: infosec in Phoenix Project was depicted as the shrill, hysterical people, focused on technical minutiae, sucking the will out of everyone they touched
Okay, what do you do after you’ve put all the security controls in the CI/CD pipeline — what’s next after that? how do we better put security measurements into the business and technology function. “Let’s look at how North Star measures are usually framed?”
that’s the common thread in many of these conversations. it’s the fundamental “why” that brings us together.
How do we all work together on how people can get excited about security objectives? <--- a lofty goal!
Current center of gravity is around Dev Productivity — is there a larger frame?
I’ve heard that devs have to do everything — 😆😆😆😆😆. (I can’t even write YAML files!)
PS: I was so blown away by the presentation from @robert.wood yesterday, on truly enabling devs to focus on dev things, and not have to worry about the arcane aspects of infosec. And be more secure and compliant than ever!
Measuring the right things in the right way at the right time is hard!
“I’m a big fan of stock photography” Ha! “I learned a lot from Intuit — Design For Delight, focusing on customer understanding.” “What we’re all trying to measure, however difficult, is Value and Trust. What do we get when we combine Scott Cook [Intuit] and Scott Belsky [Making Ideas Happen, The Messy Middle]”
Will plenary slides be available? I am having trouble finding those on the site. Perhaps I just missed the link?
I did not. Was trying to find those in the itrevolution site.
I never noticed that @jeff.gallimore... is that the preferred way?
@jeff.gallimore, thanks! I see the link now. Just missed it!
@nickeggleston the preferred way is the easiest one for you 🙂 but that’s the easiest way to find the slides for a particular talk
What makes someone a Net Promoter — which products make us happy? which products, when we take away, make us disappointed. It hints at the “trust algorithm”, that makes us rave about a product?
(PS: @shannon: I shared yesterday that the eNPS score from DORA came from Dr. @drandremartin, who spoke yesterday! and Welcome!!! So delighted you’re sharing this with us today!!!)
Dimension #4: low Error rates (you’re not always erroring out when I use your software)
Resilience: software that can operate with thresholds to sustainably achieve goals!
I love what @shannon is doing here — integrating the objectives of infosec into metrics that we already care about.
it’s a wonderful change management approach, too — to drive adoption and uptake.
Adoption: Are we integrating security in software in a way that software can be used?
Velocity: customer love it when we can adapt the software to our needs — and infosec cannot be a barrier to that
Errors: errors erode the user experience — no one would object to helping reduce errors that impact the user experience.
I love this reframing of how we talk about security — malware resistant. We don’t want Adoption from hostile actors (hahahaha. So good!)
Please take the RAVE survey that @shannon! I’m so excited to see where her work takes this community! https://www.surveymonkey.com/r/N3279ML Thank you, @shannon!
Thank you @genek Please help my research and share about your metrics! Really proud to be here and part of this community!
1@shannon, I’d love to have a metrics chat with you. 🙂
and I'd love to listen live to that chat...with the ability to ask questions
I join the room, left-click on someone I’m trying to talk to, and select “follow”. https://app.gather.town/app/kATASYhmxzaVMLO8/DevOps%20Enterprise%20Summit
@shannon yes would love yo have a chat with you 🙂. What do you use to measure these metrics
Thanks so much, @shannon! Next up: Dr. @thomas.wuerthinger , creator of the GraalVM, VP, Oracle Labs! So delighted you’re here!
Brain hurting while trying to listen to Gene and take survey!
The V8 JavaScript JIT compiler that makes Google Chrome so fast!
“make programmers more productive, and their programs run faster!” — what a motto from @thomas.wuerthinger <-- so delighted you’re here!
Hi everybody! Happy to answer any questions you might have on anything related to GraalVM or more general virtual machine and compiler technology.
His big career choice: Google or Oracle? Oracle! Because, they allowed him to create a real research agenda!
Java itself was a research project, released in 1985. Java: 60 billion VMs running. 🤯
Like so many things, GraalVM started off as a vision paper in 2013!
@thomas.wuerthinger Dying to ask: what was the biggest surprise after the 2018 launch, when the world finally saw what you’ve been working on for so long?
The fast positive reaction in general. Our initial social media posts and the "top 10 things" got unexpectedly viral. And that was very helpful for us getting feedback in a lot of areas.
“advice I got from my manager: it’s a marathon, not a sprint — requires steady development at a steady pace, continually increasing reach as you go. proud that over 10 years, in this long term effort, we kept broadening reach.” (10 years!)
The Just in Time compiler inside the JVM is written in C++ — a notoriously dangerous memory-unsafe language.
I didn’t know this util talking with @thomas.wuerthinger, but there’s a class of errors where the C++ JIT crashes, which crashes the entire JVM! This is a class of error where the Java JIT will not take down the JVM! 😆 So good!
Yes, Java is a much better language for such complex projects. And by now it is fast enough in terms of peak performance.
Yes, my team is behind GraalWasm, which allows to run WebAssembly on top of GraalVM.
Big performance hit while JIT compiler warms up to steady state...
I had no idea about this downside of a Java JIT — the app has to warm up, then the Java JIT has to warm up, in order to speed up program execution. 😆 And thus the “native image AOT” execution was born!
@thomas.wuerthinger how long would it take the JIT compiler to warmup? and what were the biggest factors that determined how long it would take?
Biggest factor is how much code is exercised during startup. So if you have a complex application with a lot of dependencies, the warmup can be very long. It depends also if you execute on a machine where "free cores" are available for running the JIT.
Smalltalk! (One of my favorite videos from the GraalVM team was @thomas.wuerthinger working with one of his colleagues in TruffleSqueak, which is Smalltalk running on the JVM. It was wild! Trying to find the video link.) He could instrument the JVM JIT from inside the Smalltalk GUI. It was wild.
Yes, we believe that it is a big wasted effort to have all the languages in separate VMs and a future where languages share a common platform would lead to huge synergies across the industry.
One of the startling the things I’ve heard from @thomas.wuerthinger is his observation of silos in languages — how a common VM would enable all languages.
I think this will be really cool as it grows. I love python but one of the PITA point is trying to get some packages running on different OS's. All languages - Write once run everywhere(WORM) not just java
It would be easier to optimize performance for all languages by factoring out their common VM attributes, I would think?
Yes. Any optimization we do in the GraalVM compiler benefits all languages running on top of it.
TruffleVM: leverage a common JIT, GC, across all the languages. It’s so cool to see the Shopify folks, one of the largest Ruby on Rails shops around (up there with GitHub), experimenting with using TruffleRuby to increase performance. Wild times!
@thomas.wuerthinger sharing his funding model, of how his team grew from just himself, to a team, to multiple teams. I loved how he described his team as “currently over 100 of some of the finest compiler people on the planet.” 🎉
We do have some research going on to run Java code in the browser via a native image backend, but we have not released this yet. GraalJS is for running JavaScript server-side; and while of course having GraalVM in a browser would be awesome, Oracle is no browser vendor and I think it would be a difficult task to convince a browser vendor that they should do this 😉.
That would indeed be a fun student project. But I think it is not very realistic to make it work in practice, just because of the realities of who controls the browsers.
“instant start time” <-- not something you typically associate with JVMs. 🙂 “for the cloud, it’s really a no brainer, especially serverless.”
Yes, in fact Amazon just announced a Lambda enhancement at re:Invent, for Java, speaking to this: https://aws.amazon.com/blogs/aws/new-accelerate-your-lambda-functions-with-lambda-snapstart/
Yes. The advantage of GraalVM native image over this is that native image also provides a memory advantage (and therefore you might be able to run in a smaller Lambda instance). Of course also Amazon's approach only works if you run on a Firecracker VM within their system and cannot be used outside.
That cold-start of the JVM in AWS Lambda can be a real barrier to adoption so love this idea!
(for one reason, because you don’t need to bring your compiler with you into your app, and all the memory that compilation needs. a neat insight. 🙂
Yes. And with GraalVM Native Image, you benefit not only from the better cold start, but also from reduced memory. This is a fundamental advantage compared to the recently released Amazon SnapStart that snapshots the VM state.
Maybe I've made a mistake in the URL but I get a "video isn't available anymore" with https://www.youtube.com/watch?v=mhmgomex1zk
“read what the competition says about us” Disney!!! <--- @jason.cox Disney+ app, citing AWS blog article.
For long-lived applications, does GraalVM return memory pages to the OS when objects are freed or does it just ratchet up continuously until restart? @thomas.wuerthinger
Typically not, but there are circumstances where it can happen. On native image, our recommended GC is the HotSpot/G1 GC. This stackoverflow answer seems quite accurate on the topic of freeing memory for HotSpot and the same would apply for GraalVM when running on HotSpot or when using the G1 GC configuration with native image: https://stackoverflow.com/questions/30458195/does-gc-release-back-memory-to-os
In many scenarios I think you want to avoid having long-running applications altogether, because the risk of a memory leak in your application due to user error is quite high in Java. So even if the JVM does a good job in releasing memory, I think most complex Java applications continuously allocate stale data.
I agree in principle, but I do like to know that after the java process has eaten the elephant, it can release the storage back for use by other parts of the system.
By the way, @thomas.wuerthinger, did you hear the talk by @jonathanjoo? He was talking about memory management in relation to the various garbage collectors and special steps Google has taken to help right-size the memory consumption of the JVM GC. If you haven't met, it seems like you two should meet. 🙂
(It’s super fun and amazing to see sub-50ms star times in a Java app.)
Reflection can be configured in files - i.e., you need to specify which classes / methods you want to make reflectively accessible.
I've been intending to experiment with graalvm for awhile, but haven't taken the time to learn how to configure reflection - which I use very heavily. https://www.graalvm.org/22.0/reference-manual/native-image/Reflection/
For native image, we only recommend its use when using a compatible framework like Micronaut, Quarkus, Helidon, or now with the latest Spring 6 release also Spring.
GraalVM also has a JIT mode that you may use in case a native image is not possible.
Then of course you get the typical JIT trade-offs, i.e., larger memory footprint, slower startup.
But the GraalVM JIT, specifically the Enterprise Edition, is faster than regular HotSpot/C2.
Are there any disadvantages of using GraalVM in production for languages other than Java?
Depending on the language there are different trade-offs compared to the reference implementation. We do have a production-quality JavaScript (and node.js) implementation that is competitive with V8 on peak performance. It is however not optimized for startup/warmup. For Python/Ruby/R, we provide peak performance orders of magnitude over the reference implementation, but we are still working on full compatibility with the reference implementation, because those languages do not have the same level of standardization as Java (specifically wrt foreign function interfaces).
PS: anyone interested in benchmarking will enjoy this talk, on the game of Java/JVM benchmarking from @thomas.wuerthinger, and how to win them https://www.youtube.com/watch?v=lqKTPnWUmvs&t=9s
How does GraalVM play with spring boot and java, vs sprint reactive and java
The latest Spring release now supports native image. https://spring.io/blog/2022/11/16/spring-framework-6-0-goes-ga
(I think @thomas.wuerthinger is giving one of the keynotes at Spring One conference coming up, which says a lot!)
1I am struggling with cognitive dissonance between the incredible innovation here and the word Oracle, which is often trying to be displaced in corporate IT
Of course... and if Google had bought Sun (and thus Java) you wouldn't have had to choose between Oracle and Google.
Thank you so much, Dr. @thomas.wuerthinger!!!! Keep up all the amazing work!!!
ℹ️ a couple new features for our Slack workspace. If you put the 🔖 emoji on a post, that post will get re-posted in #C04ED43AQAC. It will create a one-stop shop for all the great links and such. If you put the 🆘 emoji on a post, that post will get re-posted to #C04E25MA5E0. We’ll have a single place for all the help needed — and that we might be able to provide — for this community.
Coming up is @ben.grinnell, who will be hosting a working session tomorrow for outsourcers and orgs that use them!
Hi Everyone, please let me know if you have any thoughts on this subject or stories to share
“funded my Ph.D. doing development for browsers, which then were called Mosaic and Netscape.” 😆
“this community wants to improves the lives of everyone in IT — but what about the millions of people working in outsourced IT?”
This idea and Ben's wisdom was so insightful in helping us craft the paper on good consulting (see https://itrevolution.com/product/good-consulting-helping-organizations-and-consulting-agencies-build-successful-engagements/).
“As Home Office, all ops outsourced to Fujitsu, dev to Atos/Origin, with work spread out to all four big consultancies. there was nothing in that model to encourage collaboration. quite the opposite. Impossible to implement, due to procurement roles. we must fix this” — @ben.grinnell
But people who make outsourcing decisions don’t read those whitepapers — they read Forbes: “Success Tomorrow Relies on Smart Outsourcing Today”, in an age when 27MM devs.
Here is the free guidance paper Ben references: The Project to Product Transformation: Practical Guidance from Fourteen Enterprise Journeys. 🔖 https://itrevolution.com/product/project-to-product-transformation/
This is an EXCELLENT resource. So helpful in framing the project-to-product journey and many of the aspects of that journey.
The problem statement as viewed by the Global System Integrators vs. their customers (enterprises, as represented by this community) — the misalignment and dissonance is jarring.
Enterprises: “how do I enable competitors in a multi-supplier engagements to help each other and enable everyone to bring their ‘A’ game?” <--- 🤯
(@ben.grinnell observed: even when you can get this to actually happen, it’s fragile — when the senior partners show up, they all want to steal work from the other suppliers. 🤯 This resonated with many people.)
“I want an expert on this topic, but I don’t want any of your people to ‘learn on the job’” — which makes it untenable for the external.
“you want something from a supplier that they can actually provide — instead of growing together, you force them to get contractors to fill those role; you changed them from provider of a service to a body shop. You could have done that yourself!”
“you can’t build an internal capability in this type of model.” Kudos to @ben.grinnell for framing this conflict and incentive mismatch so clearly!
“developing people is something that HR needs to be involved in”
“If you’re not growing your own talent, you’re not going to have talent” 🤯
“when externals talk to each other, enterprises assume collusion — they should see instead collaboration” 😭
“do you recognize these problems? yes. what are you doing about it? nothing.”
Join @ben.grinnell tomorrow for the Outsourcing Workshop at 12:45-2:45p CT. https://sched.co/1FAkH
If you care about this problem, and actually want to do something about it, stay tuned for working session that @ben.grinnell will be hosting above! ^^^^ THANK YOU!!!!
I hope you found that valuable. If you've experienced the problems I spoke about, please come to our workshop tomorrow
FYI - interesting podcast/article on Disney's CEO drama.. on https://www.theverge.com/23495146/disney-ceo-bob-iger-julia-alexander-disney-plus-netflix-streaming-chapek-marvel-star-wars. "Bob Chapek had brought in McKinsey to kind of look over how he could do this reorg. That’s what really angered creatives."
“to upgrade Aegis software on USN ships required cutting out massive steel bulkheads so the computers could be removed, so that they could be upgraded.” 😆
Up next: Captain @james.l.long.jr, Innovation Officer, US Army Reserve!
“although I suspect recruiting and retention might be [problems in commercial industry], as well” 😆
intended audience: any technology leader who has reservists or National Guards on their teams. Does that include anyone here?
is there a website where we can find info about this program?
Yes!!! Stand by — am getting link from @james.l.long.jr shortly! Thank you!
Good morning, @nnomula Thank you for your question! There is not yet a public website; but, interested military personnel can register here to learn more; https://forms.gle/JjEbrg8WkV3bE6NA8
1@james.l.long.jr request for help: if your tech org has reservists or National Guards on their teams, and you’d like to help on responding to humanitarian challenges, there’s now a program to utilize them on these important missions: please DM him for more information on this unique pilot! THANK YOU!!!
Thank you, all!!! That concludes Day 2 morning plenary sessions — catch you around later today and the afternoon plenaries!!!! 🎉
(In other exciting news, Amazon checkout apparently not working for last 3 hours!). https://downdetector.com/status/amazon/
Not just checkout, I know a few delivery drivers here in the UK who were turned away from their shifts as 'none of the systems are working'
Hi, @shannon314!!! So good to see you — I think we must have had a timezone error! We aired your talk at 6:35am PT! We so much enjoyed and were dazzled by your talk — let me link up with @annp and @jeff.gallimore to see if we can arrange for a Q&A time! And we so much want to support your work! https://devopsenterprise.slack.com/archives/C015DQFEGMT/p1670425028244559
Hi, @shannon314!!! So good to see you — I think we must have had a timezone error! We aired your talk at 6:35am PT! We so much enjoyed and were dazzled by your talk — let me link up with @annp and @jeff.gallimore to see if we can arrange for a Q&A time! And we so much want to support your work! https://devopsenterprise.slack.com/archives/C015DQFEGMT/p1670425028244559
We could use the Birds of a Feather time/place (in Gather) today. John Willis is hosting today but I’m sure he and everyone else would love for Shannon to join that.
Reminder: The action has moved to the breakouts! Join the following channels to interact with speakers live while their talks air: #discussion-track-1 #discussion-track-2 #discussion-track-3 #discussion-track-4
Thank you all for your time today! Quick follow up: Interested military personnel can register here to learn about digital service opportunities https://forms.gle/JjEbrg8WkV3bE6NA8
Thank you for all the fantastic work you’re doing, @james.l.long.jr, and I hope this community can help you on this pilot!!!
Reminder: The plenary sessions are starting again in 5 minutes. Start making your way back to your browser. https://devopsenterprise.slack.com/files/UATE4LJ94/F04DG604H1C/image.png
Getting ready for the two afternoon talks, one from @jonathanjoo from Google, and one from @ross.clanton410 @steven.leist and Julie Rath from American Airlines! 🎉🎉🎉🎉
Hi everyone! Glad to be here and happy to answer any questions you all might have during the talk!
Ah, the revised talk title is: “Saving Millions of Dollars by Auto-Configuring JVM Memory Settings (Introducing Adaptable Heap Sizing!)” “Giving devs all the memory they think they need — what could go wrong?!?” 😆😆😆
“Java memory management has a been a proper pain for devs for a long time” — even developers at Google! cc @jason.cox @topo.pal!!
“Part of the Java team is to ensure that the thousands of devs at Google — to ensure that things just work!”
(Even the Java 8 -> 11 migration was a pain for Google.). (Neat to get insights of Java migration at Google!)
@jonathanjoo could you share any specifics on what “google scale” looks like? that would be super interesting…
Google scale is pretty large, and I don't actually have the numbers off the top of my head. But we have jobs that run on Terabytes of RAM, as you will see later in the presentation!
1@jonathanjoo You mentioned in one take in the recording of how big the Java Platform Team is — would you mind sharing that here?
Really looking forward to this talk. I'm currently auto-resizing k8s deployments based on predicted workloads, with different cpu/mem requests and -Xmx. It works and saves us money, but it's not as elegant as I'd like.
Definitely. I'm very interested in how this works with k8s resource requests - I'd want to scale both the heap and the container of course
@chrisxaustin I knew I didn’t actually fully understand JVM memory settings, and docker cgroups — and after seeing his talk, NOW I KNOW I DON’T! 😂
@chrisxaustin I knew I didn’t actually fully understand JVM memory settings, and docker cgroups — and after seeing his talk, NOW I KNOW I DON’T! 😂
To be honest I myself don't understand everything -- there are so many settings so I'd say it's hard to be a true expert!
Brian Goetz's G1 talk at JavaOne was enlightening, same for his Java Concurrency in Practice book. So good.
“Container OOM! I’ll just give my container more memory” (even though this doesn’t change the conditions that actually cause Container OOM.) Result? Containers use more and more memory, because…. well, devs! 😆
this is the same pattern that leads to LESS frequent deploys — that deployment sucked so let’s wait longer to do the next one.
(I mean come on, who among hasn’t done this? But, at Google scale, you can do this to absurd container sizes…. 🙂
that cycle of increasing -Xmx seems reminiscent of the anti-pattern led to this 🤯: “if something is painful, then do it more frequently so it becomes less painful”
@jonathanjoo I’m wondering if these Slack comments confirm that devs are the same everywhere? 😆
@jonathanjoo is the AHS Worker Thread something that is managed by Borg? (Cluster Manager?)
The AHS worker thread is not managed by Borg! It is started along with the JVM via Google's version of a Java Launcher
This is so interesting! Because all the talks on GC I’ve ever heard, they talk about how we want to spend as close to zero % of cycles on GC! But @jonathanjoo is suggesting that it could go up to 20% — this can’t possibly work in production, right? Everything should get super slow, right?
Simplified tuning --> “we no longer have to figure out what is correct Xmx — set it to container size, and let AHS take care of it from there!”
In Java as normally you do some apps profiling before a go-live to set up the values of memory, as this is strongly related to the hw/containers you are going to need to provision, but sometimes you get oversized instances due to this uncertainty 🥴 Great solution to this problem!!! @jonathanjoo
“100s of OOM/hour to zero”. (100s of Container OOMs per HOUR?!?) (One hallmark of doing things at Google Scale: service easily survives 100s of container OOMs per hour.)
Testamonial from service owners: “we didn’t even notice.” 😆 “no complaints or issues so far!” Seriously, @jonathanjoo, this is so great!!!
Before state: Google Meet: 600 GB RAM container size for those job.
that looked like a ~50-70% decrease in RAM usage… that’s real $$$
A startling insight from this talk: the most expensive part of infrastructure isn’t compute, it’s RAM.
@jonathanjoo I may have missed this... so AHS will scale up and down memory setting based on GC - how aggressive is it on those changes (frequency of changes)?
It depends a lot on how the AHS settings are configured - but one can choose how quickly AHS reacts to GC. So far we've found success with fairly aggressive settings, where the heap is allowed to change frequently (even multiple times per second)
@jonathanjoo: @jason.cox loves saving poor developers from themselves. 🙂
“this shows that this service was massively overconfigured [for RAM]”
Throughput before and after: “there was no throughput regression”. And same for Latency. “Dozens of TB RAM saved, with no real impact to service throughput or latency.” (!!!)
“why do we even want to upstream to OpenJDK” — “less maintenance burden for us” (the dreaded ‘custom fork!’), “the more use it, the better we can make AHS”
Another benefit - resource consumption drops and we destroy our planet a little slower.
would be interesting to see this also presented in environment savings as well
I had told @jonathanjoo that there’s many huge users of the JVM and Java within this community — and that his work would resonate. If you have people work with the OpenJDK, please reach out to him!!! Let’s get his work in, so we all can benefit. Thank you!! And thank you, @jonathanjoo!!!!
Thank you all for listening and for your good questions! Hope you took away something from the talk. If you want to connect with me, here's my LinkedIn! http://www.linkedin.com/in/pandaexpress
Please welcome, @ross.clanton508 and @steven.leist from American Airlines!
Hello, @steven.leist!!! Thanks for taking some time out of your offsite to join us — I so much loved your Vegas presentation so much! ❤️
Sorry I missed our talk... 😬 Was in our ignite talks at our internal conference... Thank you @steven.leist for covering. I can jump in on remaining questions though 🙂
“the world’s largest airline — 25% larger than any other!” (I had no idea!!!)
Guidance purpose: “Caring for people on life’s journey — all decisions we make is guided by that purpose.” ^^^ One of the many things I LOVE about this presentation — about how guiding principles shape decisions, as well as how leaders model them!
@steven.leist Has American Airlines always been led so clear guiding principles, or is this something that more recent, and if so, how/when/why? Thank you!!!
Several of us came across the Phoenix Project around 2015/16ish. That led us to @genek and then ultimately to DevOps Summit. From there we connected with Target (including bringing out business and finance partners with is to visit Target) and in late 2018 we created our first version of our product taxonomy and in 2019 we pivoted to a product mindset and DevOps. We began creating momentum and then Covid hit and that really ended up being a proof point for our transformation.
That sounds very familiar @steven.leist! 😁
Our “caring” focus really served as the necessary foundation to create an environment that had the necessary “safety” in order for our teams to be willing to try to work differently. That focus on “caring” really started after our merger with USAirways and work we did with Simon Sinek.
Yes. Big investment from our leaders. We also brought in a cross-functional group of our team members (pilots, flight attendants, IT folks, back office folks, mechanics, agents, etc) to help create the “why”. They worked closely with Simon’s team to create a “why” that the entire company could rally around because everyone had input.
Thanks so much, Steven! So great to see you in Vegas again, buddy, after so many years!!!
(It was amazing to hear TUI Group presentations, describing how revenue in many sectors of travel went to zero — utterly incredible and awe inspiring.)
from earlier this year: https://videos.itrevolution.com/watch/708991029/
Mik's interview with Pieter was also interesting - https://projecttoproduct.org/podcast/pieter-jordaan/
(I love this story: we said: “break all the rules”; 9 months later; no rules broken, nothing shipped; everyone was frustrated, our bosses were frustrated. What’s wrong?” “We sacrificed a consultant, send them home — but what else do we need?” 😂😂😂
@steven.leist: @ross.clanton410 talked about “Caring for people on life’s journey — all decisions we make is guided by that purpose.” Was this the case in the non-tech areas of AA for a long time? Or is this something that was kindled in all areas of AA at the same time, new for everyone? It seems like such a powerful leverage point!!
“Caring for people on life’s journey” is really our company “why” (We brought in Simon Sinek to help us define this). This applies not only to our customers (thank you for flying with us BTW) but also our team members. We want our team to feel cared for as well. We use this “why” for all of our decisions.
“Playbacks: these are meetings that no one misses — hundreds of people attend these meetings.”
“Julie and I don’t summon product teams to us — we go to where they’re at.” (Love this!)
“The only thing that likes change is a wet baby” :rolling_on_the_floor_laughing:
8 hours to put the COVID response infrastructure in place. Wow! 🤯
I recently flew to Singapore with @mvk842 and our kids — I was blown away by all the new COVID related documentation needs — I was thinking about this as I was filling all of them in. Kudos to the AA team to make this happen!!!
I’ve also noticed that so many airline staff now work “in front of the kiosk” — one told me, “it’s so much easier to do most of things on kiosk” (as opposed to those 3270 emulation screens, I think) Amazing.
This is so cool to hear, @steven.leist — it doesn’t get old hearing it. 3rd time watching this, and I get goosebumps each time!
Reminder: Please submit your feedback for the talks you attended. It’s so valuable for us and the speakers. And after all, feedback is a gift and sharing is caring! Enter your feedback for those talks here: https://doesus2022.sched.com/ https://devopsenterprise.slack.com/files/UATE4LJ94/F04DG7DQMSS/image.png
“say ‘no’ to the good so you can say ‘yes’ to the great”
“going into a crisis, we have uncanny ability to focus — leaving a crisis, everything is an all you can eat buffet.” “need to so ‘no’ to the ‘good’, so we can say ‘yes’ to the ‘great’” 🔥
“business and tech leaders are totally agreed, before we ever appear in front of our teams”
teams helping other teams — “we have some time, we can help you develop that” (!!!)
“many aspire to be managers, but there’s fewer manager roles as you go up — product owner roles are leading large efforts, and many are getting promoted into new roles, coming out of these product roles”.
“If you don’t fall down and skin your knee, we’re not moving fast enough” (!!)
How leaders model the desired cultural attributes — “how our teams show up, we use these themes to #passionate, #selfless, #accountable: ‘this is how #accountable looks like for us.’” Love this on so many dimensions!!!! ❤️
@steven.leist Do I understand correctly that a lot of these norms were set during the era with help for Simon Sinek?
I would say the “caring” part was really influenced by our work with Simon and most of these other learnings have really come from work that have roots in what we have learned from you and others that are part of this IT Revolution movement. We are grateful to all of who have engaged in conversations with us over the years and have shared their learnings. Certainly our friends at Target had a direct impact but many others that are part of this community have also taught us and influenced us. We have more to learn and more to achieve. Looking forward to staying connected with this community. You all rock!
Thanks again, @steven.leist — you were fantastic, and I learned so much from your comments today! Say hi to everyone for me!
leadership is so, so important to… well, everything. “caring” is a notable trait for leadership — one that you don’t always hear (and probably should, though)
“All the inspiration from all the work I’ve done have come from this community” (Jeepers, that was amazing!)
@ross.clanton410 @steven.leist You never have to feel bad about saying “We’re HIRING!!!” 😆
THANK YOU @steven.leist!!!! Kudos to you and team for all your amazing achievements!!! 🎉🎉🎉🎉🎉
Thanks everyone for listening! Grateful for all of the learnings others in this community have shared over the years, and we were happy to take a moment to tell our story in case some of our learnings can help you. You can find me on linked in — https://www.linkedin.com/in/stevenleist/
Reminder: That’s a wrap for Day 2 of the Summit, but the Dockside Bar in Gather is always open. Head there if you want to connect with other fellow travelers and keep the conversation going. We’ll see everyone tomorrow for the start of the final day of the Summit at 8:30am CST. https://devopsenterprise.slack.com/files/UATE4LJ94/F04DL04TNFP/image.png
