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2023-10-03
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Steve Smith (VP, Equal Experts)00:10:57

Hi folks! I'll be speaking in Chelsea tomorrow about Not dead just resting! How to win at maintenance mode. Looking forward to all the conversations during and after the session, in person or here in Slack πŸ‘‹

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Use other profile04:10:50

Can’t wait to kick off tomorrow!

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Luke Rettig - Target, Sr Director-Global Inventory Mangement13:10:53

Super jealous I'm not there right now 😒 . My wife is in Israel for some work and fatherly duties took precedence. I hope everyone has a fantastic time, makes lots of connections, and makes the most of the best DOES programming yet. Cant wait for the videos to come out!

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Nick Eggleston (free radical)13:10:52

Same here. The FOMO is palpable and I’m jealous of the excitement all the in-person attendees will be participating in. πŸ”₯ πŸ’₯ :unicorn_face:

RussWeb15:10:03

getting started up in here!

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Andrew Barefield, Liatrio15:10:38

Let’s go! πŸš€

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Nick Eggleston (free radical)15:10:40

Welcome to the excitement and adventure that is the DevOps enterprise summit!!

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Drew Khoury, Liatrio15:10:01

DevOps for the win!

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Nick Eggleston (free radical)15:10:16

Slides available on GitHub?

Use other profile15:10:37

will be!

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Rob Monroe (Rise 8, Product Leader)15:10:31

getting together with talented people to get πŸš€ done! #prod-or-it-didnt-happen

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RussWeb15:10:47

Regulatory Compliance w/o DevOps is futile!

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Nick Eggleston (free radical)16:10:30

Excited to see @genek delivering the opening and @jeff.gallimore greeting and orienting us to the DOES scenius

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Nick Shrimankar16:10:49

First timer and excited to see so many folks from #GovCon community!

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Ross Everett16:10:50

Slack communication makes things easier for sure!

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StephCool16:10:18

DevOps - always moving forward with amazing solutions!

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Gene Kim, ITREV, Program Chair16:10:41

I love the Slack widget on stage!!!

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Stephen Fishman16:10:00

So do the attendees who work at salesforce 😜 ☺️

Chris Cheng, DevCycle16:10:20

2nd time back, so excited to meet friends old and new!

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Patrick Debois16:10:36

Go rock it Gene. Thanks for all the ❀️ ✨ you have given this commumity . Hats off!

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Markus Backman16:10:26

3rd time attending, first-time speaker, Looking forward to sharing our DevOps experiences.

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Nick Eggleston (free radical)16:10:27

How did u make the move from attendee to speaker?

Markus Backman18:10:57

Was based on networking conversation that I had last year and was just sharing what we were doing and a lot of people liked it. So thought this year why not send in a presentation proposal and apperently the committee thought it was boring enough to bring in :)

Nick Eggleston (free radical)18:10:28

That's great, so it started off in person at DOES?

Dinkar16:10:44

Amsterdam was cool.. this is huge !! Great to be back at DOES

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Dinkar16:10:55

already worth it. Thanks for inviting us 😊

Stuart Ainsworth16:10:49

Amazing to be back. Great meeting new folks.

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Use other profile16:10:58

The useful info link with everything Jeff just mentionedβ€”wifi, slack, schedule, etc. https://itrevolution.com/lv23-info

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RussWeb16:10:29

❀️ ItRevolution Books! πŸ“–

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Robin Yeman16:10:16

So excited to be at DOES 2023

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Drew Caldwell16:10:39

woooo so glad to be at another one!

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Sung Kim16:10:09

Already learning a lot. Cannot agree more that you learn the most from experiences!!!

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Nick Eggleston (free radical)16:10:55

Here we go... hang on tight and enjoy the ride!

Antonio Rivera Crespo16:10:58

Very happy to be here for the first time!!!:male-technologist::skin-tone-2:

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Christian16:10:40

First time attendee and speaker and on top of that first time in Las Vegas. Excited to be here!

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Jordan Stoner16:10:54

#johndeere quad cities represent πŸ‘

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Leah Brown - IT Revolution16:10:58

You can get a free copy of The Checkbox Project paper that Gene just mentioned here: https://itrevolution.com/product/the-devops-enterprise-journal-fall-2023/

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Bruce Johnston16:10:11

Great intro to the summit from Gene and Jeff πŸ‘ - inspired to be a part of the scenius

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Ann Perry - IT Revolution16:10:38

A warm welcome to Amy Willard, IT Director, Global IT Strategy & Transformation, John Deere and Matt Ring, Sr. Product & Engineering Coach, John Deere

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Nick Eggleston (free radical)16:10:44

Fascinating to learn how connected John Deere has become

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Steve Smith (VP, Equal Experts)16:10:42

Give Matt Ring his own TV show already

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Gene Kim, ITREV, Program Chair16:10:01

"50 teams at a time"

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Nick Eggleston (free radical)16:10:07

Gene's comments are almost prescient πŸͺ„

Hasan Yasar16:10:53

Be ready to shift approach: Indeed it is true agile mindset!

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Paul Gaffney16:10:54

β€œIs what we are doing delivering the most value?” Might be the most important question for all of us

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Nick Eggleston (free radical)16:10:59

And how do we gather information about that and validate our conclusions?

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Drew Caldwell16:10:07

Using Agile to become even more Agile! Agile inception!

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Drew Khoury, Liatrio16:10:46

LOVE the value conversation! Outcomes and impacts are what we care about, not just output. #business-value

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Gene Kim, ITREV, Program Chair16:10:19

"even our traditionally shared services organization". πŸ˜†

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Stephen Walters16:10:21

Output (generates when used by customers) Outcomes (generates) Impact - Oh yes baby!

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Stephan Guay16:10:15

Reduce cognitive load πŸ‘

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RussWeb16:10:40

"Not an anchor..." βš“ right!?

James Wickett16:10:57

On the measure time to live for virtual machines, what does that indicate?

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James Wickett16:10:02

It was a measure mentioned two slides back

Gene Kim, ITREV, Program Chair16:10:16

"No regret skills" β€”Β foundational skills that are valuable regardless of which area of business they work in. Nice.

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Nick Eggleston (free radical)16:10:38

Is there a list of the ones that have been identified?

Amy Willard - John Deere14:10:44

There are @nickeggleston - we can’t share them fully but could talk thru it with you if interested

RussWeb16:10:29

Security + Engineering + Compliance working together! Amen!?

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Jason Cox - Disney16:10:55

β€œWe are using concepts and ideas from Investments Unlimited and putting those into practice!” πŸ‘

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Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere17:10:56

I was going to list the author names, but that would have put us way over time @jason.cox. πŸ˜‰

Charlie Betz16:10:37

Curious what taxonomy optimizations means

Amy Willard - John Deere16:10:42

Short answer - happy to talk more @char. Moving products to new product families that they now better align too, splitting products, merging products, retiring products, adding products and the like are examples.

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Charlie Betz16:10:37

I’ll take you up on that! Fascinating topic.

Bjorn (Liatrio)16:10:58

Engineering lead time instead of development lead time, I like that!

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Paul Gaffney16:10:08

@willardamyl & @mring what aspects of the existing Deere corporate culture was a β€œtailwind” making it easy for you to lean into ValueMax as the North Star and what parts of the culture did you have to redirect? Asking because I suspect many people find themselves wanting to focus on value but being in a culture that focuses on output rather than outcomes - stick in achieving β€œfalse certainty” rather than placing value creating bets and reacting to the performance of those bets

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Amy Willard - John Deere17:10:21

Love the question @paul.gaffney - we have work to do still. But, we do have cultural tailwinds around measuring outcomes/impact and driving efficiencies - partially born of us being a cyclical business. But what I think has been most beneficial in the conversation is the visual we showed about the journey from output to outcome to impact and asking people to reflect on where they are and where they want to be - and supporting the growth with coaching. Also the focus on shifting investments to higher value has really been a catalyst that has motivated people to be able to talk about value their investments provide (or are betting it will provide)

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Gene Kim, ITREV, Program Chair16:10:41

Testimonials!

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Robert Kelly (Liatrio)16:10:26

I love the "becoming transformative" theme as opposed to "transformation" as a goal.

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Levi Geinert16:10:54

Agreed! Powerful! πŸ™Œ

James Wickett16:10:43

Love the focus on context and learning

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Rob Monroe (Rise 8, Product Leader)16:10:58

Your people have to be considered first class citizens in your transformational DNA. How collaborate collaborate, learn and achieve continuous delivery all starts with your people - all of them!

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Andrew Barefield, Liatrio16:10:19

β€œIncentivize over inflict” would like to hear more about this in regard to disruption!

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Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere18:10:52

@andresb we took this concept from @jonathansmart1. He talks a bit about this in his book and Twitter.

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Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere18:10:02

The short answer - don't inflict your change onto people. Invite or incentivize them to be part of the change (even if they don't really have a choice), allowing them to give feedback and inform the path forward. People don't resist change. They resist being changed.

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Ross Everett16:10:27

"aligning upskilling to desired outcomes" - who/how were you determining the upskilling value? A lot of times I find that you need to learn a large number of items to determine the correct path forward

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Amy Willard - John Deere17:10:22

100% @ross.everett - for us, it’s not a one time and done list. It moves as tech moves and it has a lens of what helps people be great today in current roles, and also what they should get exposure to so they can better prepare to use tech in ways they haven’t even thought of yet

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Paul Gaffney16:10:30

Brava @willardamyl and bravo @mring - supremely well done!!!

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Ann Perry - IT Revolution16:10:36

πŸŽ‰ Let's welcome Shaun Norris, Director - Cloud Platform Services - Databases, JPMorgan Chase & Co.

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Daniel Underwood (BOK Financial)16:10:39

@mring I’d love to connect and hear more about the specifics of how you execute on the Digital Mastery leap. Details about your CoPs and low-friction training formats.

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Amy Willard - John Deere17:10:57

Let’s make it happen @dunderwood!

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Gene Kim, ITREV, Program Chair16:10:10

JPMC has over 40K developers.

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Paul Gaffney16:10:41

possibly controversial view: there is no way any enterprise can make effective use of that many developers

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RussWeb16:10:03

maybe he meant "engineers" ? not devs?

Paul Gaffney16:10:24

My comment still applies :)

RussWeb16:10:10

now it's controversial....πŸ˜‰

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Adrienne Shulman16:10:52

Shout out to all the imposters πŸ˜‰ πŸ™Œ

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Stuart Ainsworth16:10:37

Data and DevOps: my nerd love language.

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Nick Eggleston (free radical)16:10:23

@shaunnorris Love to hear more about your digital nomad journey and why you were eventually attracted to return back to jpmc

Gene Kim, ITREV, Program Chair16:10:31

JPMC $15.3 billion tech spend in 2023.

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Charlie Betz16:10:27

That would be Fortune 272 if spun out as an independent entity.

Gene Kim, ITREV, Program Chair16:10:58

YOY database instance growth: 28%

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Colin Bowern - Octopus Deploy16:10:28

:thinking_face: 15 production deploys a week. If a regulated and risk adverse industry like financial services can do it. What’s stopping you from reducing the time between please and thank you?

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RussWeb16:10:26

....and eventually...why not per day?

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Ross Everett16:10:52

Scared execs :)

Markus Backman16:10:12

Working in the regulated finance industry it can, and should be done. We have around 50-80 deploys to prodiction per day on our Microservice platform and it is spreading to other areas.

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Daniel Underwood (BOK Financial)16:10:27

A culture where the status quo is good enough for most. 😞

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Ross Everett16:10:12

Also a lack of automated testing, not none, just not enough yet

Markus Backman16:10:12

But you can change Culture (good enough, automated testing, process office, etc)… it is hard, but can be done!

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Ross Everett16:10:54

Cultural change is possible if you can convince the execs to change, that's the hard part :D

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Ross Everett16:10:43

I suppose alternatively you could go skunkworks if you're okay with the possible backlash

Colin Bowern - Octopus Deploy16:10:27

@ross.everett Will there ever be enough automated testing? I’ve seen QA teams pushing for investment for decades, always struggling to get the surge in investment they want. Taking a page from Charity Majors, https://www.honeycomb.io/blog/testing-in-production, optimize for responding to change?

Ross Everett17:10:08

You're not wrong @colin864, and thanks for the link, I'll give that a read! Maybe I'll be able to formulate better arguments to the worried folks after reading it

Dinkar16:10:02

Heritage and not legacy πŸ‘. Langauge changes everything..

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Nick Eggleston (free radical)16:10:28

Agreed and different people use the same words to mean different things at different times

Daniel Underwood (BOK Financial)16:10:13

Heritage got us to where we are today… both the good outcomes and the bad.

Levi Geinert16:10:58

It’s interesting that β€œlegacy” as a noun is a positive, but as an adjective and in the context of technology, not positive.

Robert Kelly (Liatrio)16:10:00

I'm on the fence on this one. Heritage sounds like we're going out of our way to support something even more fragile or unique.

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Dinkar16:10:41

That's why I love studying the impact of language on our tech industry.. we use language in very loose sense but it also helps most folks to relate to concepts (sometimes even wrong) πŸ˜€

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RussWeb16:10:17

We're not really doing Continuous Delivery or IaC , w/o also delivering the/to the DB!

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Gene Kim, ITREV, Program Chair16:10:55

Using modern database platforms reduced production outages by 82%

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Dinkar16:10:17

This is what makes it so special.. real talk... no fluff, just stuff πŸ‘hard thing about hard thing.. separating content feom container.. separation of concerns at scale

Rob Monroe (Rise 8, Product Leader)16:10:42

Automating and abstracting controls away from our product teams promotes our ability to continuously deliver more value 🦾

Andrew Barefield, Liatrio16:10:47

β€œMark the ropes”

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Jeff Gallimore (CTIO - Excella)16:10:41

Love the visual and the metaphor.

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Drew Khoury, Liatrio16:10:36

The best way to waste time is to create multiple teams, that need multiple tickets, to get any single thing done.

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Charlie Betz16:10:16

Artifact-driven development.

Andrew Barefield, Liatrio16:10:18

Ticketless enterprise?

RussWeb16:10:19

Sooo this!

Mark Persiko16:10:28

The value conversation from John Deere rings in my ears here.

Steve McGhee [Google]16:10:33

Paperwork as a Platform ℒ️

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Scott Prugh (ETLS PC / CTO Uturn Data)23:10:58

I've even seen automation behind a ticket create more tickets to assign to more teams!

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Michael Garcia16:10:43

Challenge - don’t swamp the boat.

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Hasan Yasar16:10:45

β€œapply configuration management principles to deal complexity including Database” mark the ropes!

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Steve Pereira - Co-Author of Flow Engineering16:10:58

Decision filters are the easiest automation for governance

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Colin Bowern - Octopus Deploy16:10:08

Have you had to migrate cloud providers? What drove the switch and did it result in the benefits you expected?

Caleb Henshaw16:10:18

We’re going to need another ticket to support multi-cloud

Nick Eggleston (free radical)16:10:27

Cross-cloud vs multi-cloud... @jason.cox I recall you did a study related to that... can you share any learnings?

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Chris Gallivan (Planview)16:10:48

Thanks @dominica for all you do :)

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RussWeb16:10:21

"Python as dev training tool..." hmmm...:thinking_face:

Mark Persiko16:10:01

How does the cloud specifically help you manage database (i.e. stateful) instance lifecycle more so than on-site?

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Emily Bassett16:10:11

Love the nautical analogy!

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Nick Eggleston (free radical)16:10:29

How much of the $15B does JPMC invest in open source and how?

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Rob Monroe (Rise 8, Product Leader)16:10:30

Building and automating compliance into product development and the path to production…that’s so crazy, it just might work! 🀯

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Ann Perry - IT Revolution16:10:50

πŸŽ‰ Up next, Uma Vandegrift, Vice President, Engineering Shared Services, and Jason Cowdy, Principal Engineer, Engineering Shared Services, from Northwestern Mutual

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Dave Collins - Liatrio (THE Enterprise Modernization Firm)16:10:11

I like kicking off with the yearly β€œcheck in” and progress reports from previous speakers. Demonstrates how we should all be seeking to continuously improve and how we’re never β€œdone” transforming our ways of working.

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Jeff Gallimore (CTIO - Excella)16:10:41

β€œNew engineers coding and deploying on day 1” πŸ™Œ

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Gene Kim, ITREV, Program Chair17:10:17

"We were able to recruit some of the most talented engineers across Northwestern Mutual" β€”Β I imagine that this is somewhat awkward when some of the best engineers keep jumping ship to the dev platform groups. πŸ˜†

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Colin Bowern - Octopus Deploy17:10:17

A chance to make life better for others whom you have deep empathy is rewarding.

Bjorn (Liatrio)17:10:45

Opinionated Platform is the way to go! πŸ’₯

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Manish Bhasin17:10:10

Opinionated platform ❀️

Mike Kayo17:10:12

Making developers productive day 1 is so important. Post onboarding, shovel ready projects needs to be ready when you are interviewing.

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Patrick Egan, Liatrio17:10:23

Tech standards/principles are one of the most over looked areas in early transformations but so impactful to success

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Jeffrey Sykes (Platform Engineering, Burns and McDonnell)17:10:35

I’m from Kansas. We call golden paths yellow brick roads.

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Gene Kim, ITREV, Program Chair17:10:02

"You're going to ruin everything." "You're going to kill creativity" πŸ˜‚

Ships Mahindra, Octopus Deploy17:10:48

Would love to hear more success and war stories on Golden paths from all of you!

Jeff Gallimore (CTIO - Excella)17:10:48

VSM FTW! πŸ™Œ

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Ben Burbank (American Airlines)17:10:00

β€œYou need to partner with your engineers”. Well said NM.

Gene Kim, ITREV, Program Chair17:10:01

Challenge over 2 days: deploy a node.js app.

Steve Pereira - Co-Author of Flow Engineering17:10:11

The value stream mapping count begins!!

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Robin Yeman17:10:25

"We need to partner with our engineers or our golden paths would be DOA :face_with_peeking_eye: "

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Drew Khoury, Liatrio17:10:03

VSMs 😍😍😍 the best thing you can do with a few hours

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Colin Bowern - Octopus Deploy17:10:36

160 hours to a production hello world? 😱

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Jason Cowdy17:10:28

Not even to prod, just to non-prod!

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Gene Kim, ITREV, Program Chair17:10:41

168 hours to get something running in non-production environment. And 10 turns to actually get something running.

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Paul Gaffney17:10:33

But look at all the developer β€œcreativity” that supported…

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Jeff Gallimore (CTIO - Excella)17:10:36

I sense a tinge of sarcasm from you, @paul.gaffney :rolling_on_the_floor_laughing:

Paul Gaffney17:10:20

Yes AND it is undeniable that there was a causal loop between that β€œneed” for developer creativity and the cumbersome β€œpipelines” the fine NM folks had to clean up

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Rob Monroe (Rise 8, Product Leader)17:10:51

Visualizing the problem with all the necessary πŸ§ β€™s on your path to prod makes it easier to shine the πŸ’‘ on knowns and novels in order to test and validate outcomes

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Stephen Walters17:10:54

Value Stream Mapping - to follow any map route, it’s more important to know where you start than where you want to end up

Steve Pereira - Co-Author of Flow Engineering17:10:34

Ooo we can talk about this πŸ˜„

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Colin Bowern - Octopus Deploy17:10:10

Learning from others, adapting it to their context. A real super power. πŸ’™

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Gene Kim, ITREV, Program Chair17:10:17

Lead engineers, principal engineers, architects ---> ambassadors back to their groups

Nick Eggleston (free radical)17:10:21

How did mgmt empower and incentivize these ambassadors?

Gene Kim, ITREV, Program Chair23:10:21

Cc @umavandegrift @jasoncowdy

Jason Cowdy00:10:44

There were a number of things that leadership did to empower our rotational members and influencers. First, they made time for members to participate. I think this alone counted for a lot. Then, many members in leadership looked at rotations as a step up opportunity and something positive for end of year reviews. Last, the rotational team members had incredible visibility. They were everywhere - townhalls, all hands meetings, internal conferences, and videos. It was really good visibility and came with a lot of sponsorship. There are a few more things I can share, feel free to come find me live!

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Ships Mahindra, Octopus Deploy17:10:30

"50 smaller problems to solve to get to the golden path..." More like 5000 πŸ˜…

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Karl Owen17:10:42

β€œConstructive” feedback, not bad feedback 😎

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Manish Bhasin17:10:58

Stakeholders Turned Influencers

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Robin Yeman17:10:26

Feedback is the most important thing for all of us!!

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Nick Shrimankar17:10:50

"Feedback is most important, especially the bad feedback"!!!

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Rob Monroe (Rise 8, Product Leader)17:10:00

Product management, user research, prototype testing as well as incremental and iterative delivery should not just be reserved for product development teams - shared services have users and customers too! πŸ˜‰

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Rob Monroe (Rise 8, Product Leader)17:10:00

Product management, user research, prototype testing as well as incremental and iterative delivery should not just be reserved for product development teams - shared services have users and customers too! πŸ˜‰

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Charlie Betz17:10:55

Services should be managed as products.

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Ben Burbank (American Airlines)17:10:39

Nice use of product management in make the dev experience top notch NM πŸ‘

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Gene Kim, ITREV, Program Chair17:10:50

"Core projects now use our golden paths, because they're so important."

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Jeff Gallimore (CTIO - Excella)17:10:52

160 hours to 20 minutes!!!

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Gene Kim, ITREV, Program Chair17:10:33

"New engineers deploy a working application on their first way." Wow!

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Adam Woerz, Toyota, Software Engineer17:10:55

I always called golden paths "happy paths". They make everyone involved happy πŸ˜€

Jeff Gallimore (CTIO - Excella)17:10:58

β€œWe actually helped” ❀️

❀️ 2
Drew Caldwell17:10:03

In less time than it takes to order a cup of coffee they’re in production #preach

Steve Pereira - Co-Author of Flow Engineering17:10:08

160 hours to 20 minutes: 97% reduction in cycle time β€œlead time from ~2 weeks to 2 hours” 🀯 πŸš€

πŸ’― 1
Drew Khoury, Liatrio17:10:25

"we listened to them, we included them in the process, and we (pause) actually helped" - quote of the day

❀️ 6
Gene Kim, ITREV, Program Chair17:10:43

"More funding. We've been given more challenges to solve. Put in forefront of generative AI". Woo!!!

Charlie Betz17:10:48

Golden paths are one of the best solutions for technical debt (in the form of sprawl)

☝️ 1
RussWeb17:10:19

Golden Paths for Ops delivery and Ops automation services is viable and valuable also.

Charlie Betz17:10:37

I appreciate the focus on the people side (aka org change mgmt) in this talk

πŸ‘ 2
Ann Bain17:10:49

Test environment management and test data!! YES! Continues to be a huge pain point for us

RussWeb17:10:54

Talk to my friends at Delphix about test data! great stuff.

Adam Woerz, Toyota, Software Engineer17:10:04

Selfishly, hearing the inclusion of developer experience so heavily measured in the presented DevOps transformations makes me overjoyed.

Ann Perry - IT Revolution17:10:05

πŸŽ‰ Up next, Steve Smith, Head of Scale, Equal Experts

Andrew Barefield, Liatrio17:10:18

Golden paths - once delivered and blessed, how are you tackling golden path sprawl? (Good problem to earn)

πŸ‘ 1
Stephen Fishman17:10:10

Shared services ARE products…. If it exchanges value from a producer to a consumer, it’s a product. You may not invest and support it exactly the same way you do for products that directly produce revenue, but that doesn’t mean you don’t need a product mindset

πŸ‘† 6
Robert Kelly (Liatrio)17:10:55

Very important products!

πŸ‘ 1
Robin Yeman17:10:28

Bring your most.... boring problems

3
raghavema-fanniemae17:10:13

We need to cultivate the culture of -Help me to help you

Steve Smith (VP, Equal Experts)17:10:58

It's often the boring problems that become horribly complex at scale @robinyeman, don't you think?

Ivan Krnic (Director of Engineering at CROZ)17:10:01

Kudos to music selection! 🎢 πŸ™Œ

πŸŽ‰ 4
Nick Eggleston (free radical)17:10:08

Always get to know the AV people. Thanks Ron!

Steve Smith (VP, Equal Experts)17:10:37

Ron is a bit of a legend @annp

Stuart Ainsworth17:10:16

Boring problems are typically the most important ones to solve. :p

πŸ‘ 1
Nick Eggleston (free radical)17:10:17

...often the most neglected

Ross Everett17:10:48

And the most fun!

Steve Smith (VP, Equal Experts)17:10:09

And the most common... many organisations wrestle with zero demand services without realising that's what they're doing

Steve Smith (VP, Equal Experts)17:10:59

How do you handle it at Grainger @stuart? πŸ‘‚

Stuart Ainsworth18:10:11

I’m new to the role at Grainger, so the biggest focus for me has been to establish the fundamentals: Visualize the work Identify the lowest common denominator Scale by standard. We’re just beginning to define our YBIYRI strategy for our ops team, and the questions I’m focusing on are things like support and maintenance. How do we convince people who’ve never been primary on-call realize the benefits of troubleshooting their own stuff?

Steve Smith (VP, Equal Experts)19:10:00

If you track me down I can give you a copy of the YBIYRI book

Stuart Ainsworth20:10:04

@steve.smith I’ll find you :).

πŸ‘ 1
Steve Smith (VP, Equal Experts)22:10:11

I'm on the 3rd floor wandering around until 1640 then I'll be in Chelsea

Colin Bowern - Octopus Deploy17:10:55

The forgotten business critical apps. The leftovers. πŸ˜‚

Stuart Ainsworth17:10:00

Just want y’all to know that there’s a lot of pressure on my typing skills with that on-screen display. I’m nowhere near this articulate in real life.

πŸ‘ 1
7
Anthony Earl17:10:29

Not the only Brit speaking here :flag-england:

1
KristiB17:10:31

Zoo of pipelines :zebra_face:

❀️ 3
2
Robin Yeman17:10:13

Not dead... just resting!

🦜 5
Jeff Gallimore (CTIO - Excella)17:10:25

β€œZero-demand services at scale” - what a crazy thing to think about.

🀯 1
Steve Smith (VP, Equal Experts)17:10:06

It's my job to think about hard scaling problems @jeff.gallimore! I'm surprised our competitors don't always pay them the same attention... our customers certainly appreciate it

❀️ 1
Nick Eggleston (free radical)17:10:47

Norwegian blue parrot 🐦 in monty python... not dead, just resting!

Steve Smith (VP, Equal Experts)17:10:42

That's right! I visited Stockholm a few months ago to hear from Crisp about how Spotify handles scaling problems. Usually the answer was "add more money" but most of Equal Experts' customers don't have a billionaire founder (who I hear is a nice guy) How does Swedbank handle scaling problems like maintenance mode @markus.b.backman? πŸ‘‚

Markus Backman18:10:02

Well not doing the Spotify model as it has proven not to work as the organization scales. And at the moment we are pushing the you build it, you run it. But fully knowing that it will cost more and some other drawbacks that you mentioned. We have proposed a similar setup with the multi product teams you proposed but so far not seeing any adoption on that yet. But sure it will come as there are more and more conversations about ability to move applications to other teams. And that comes often from the fact that it isn’t a differential application but still serve it purpose. I am totally against a full ops model for these applications.

Robin Yeman17:10:47

I totally want to throw Swedish Fish at all my IT problems

❀️ 4
🐟 1
swedish-fish 1
1
Gene Kim, ITREV, Program Chair17:10:08

The non-glamorous teams: furniture, returns orchestrator!

1
Stuart Ainsworth17:10:59

You don’t choose ops life, ops life chooses you.

😎 1
2
πŸ˜† 4
Dinkar17:10:11

The daily business.. helping firms with most important goal.. staying operational !

πŸ‘ 1
Drew Khoury, Liatrio17:10:12

It's ops problem now

2
πŸ”₯ 2
😒 1
πŸ˜† 2
Stuart Ainsworth17:10:40

It’s always ops problem. :p

☝️ 1
Daniel Underwood (BOK Financial)17:10:39

Right hand says to left hand β€œit’s your problem now!”

Gene Kim, ITREV, Program Chair17:10:54

"There's no limit to zero-demand services that you can dump on Ops" πŸ˜‚ So, what's the problem?

πŸ˜† 7
πŸ₯Έ 2
Mark Persiko17:10:39

It’s tech debt in disguise. No real ownership.

Drew Khoury, Liatrio17:10:07

I believe we call this "enterprise"

☝️ 4
Nick Eggleston (free radical)17:10:49

And you have zero business owners or you have many... bum fight!

Mark Persiko17:10:57

It’s the worst case scenario of when DevOps is seen as a department and not a culture.

Charlie Betz17:10:31

Often this model results in Tier 2 β€œapplication maintenance” team distinct from core Tier 1 ops.

Steve Pereira - Co-Author of Flow Engineering17:10:05

External ops often means no visibility into relative priority or value, in either direction

Mark Persiko17:10:17

This is a great topic to analyze. Thank you, @steve.smith!

❀️ 6
πŸ’― 2
βœ… 1
Steve Smith (VP, Equal Experts)19:10:20

Thank you Mark!

πŸ’― 1
Mark Persiko23:10:20

You’re welcome!

Matt Penner17:10:01

Solution 2 also can create a department of boredom and stagnation with potential for chrun. The fun teams create flashy stuff and throw it over the wall once it's done. 😒

Robin Yeman17:10:17

300 question assessment spreadsheet to move to operations

Stuart Ainsworth17:10:18

Were experimenting with automating our path-to-prod checklists. Not every metric is ready but we’re making progress. Would be happy to bounce around ideas if you’d like.

Charlie Betz17:10:05

This model of periodic move from maintenance back to active development was typical for large enterprises pre-agile. My life 1998-2005.

Colin Bowern - Octopus Deploy17:10:29

Outsourcing results in more waste. Interesting! πŸ₯Έ

βž• 1
Gene Kim, ITREV, Program Chair17:10:36

"The Ops staff is permanently unhappy having to maintain all these apps. I feel so bad for them."

πŸ‘† 7
😭 3
Steve McGhee [Google]17:10:22

Long-term thinking is hard^W rare.

Nick Eggleston (free radical)17:10:19

You Build It You Run It Product Teams

πŸ‘ 1
Drew Khoury, Liatrio17:10:14

"it's not American, but I do like America" :flag-um:

πŸ˜† 2
Mark Persiko17:10:37

β€œYou build it, you run it,” I would add β€œyou demonstrate it,” so that tribal knowledge isn’t isolated. What do others think?

Charlie Betz17:10:40

We are also seeing the terms β€œcapability” or β€œvalue stream” at the product family level

πŸ’― 1
πŸ‘† 2
Colin Bowern - Octopus Deploy17:10:46

If you use YBIYRI, how do you fulfill specialist skills - networking, security, DBAs? Do you run an internal consultancy? YOLOing it?

πŸ‘† 2
Charlie Betz17:10:02

Platform teams

☝️ 1
Charlie Betz17:10:15

Enablement teams sometimes

Stephen Fishman17:10:16

Center for enablement vs center of excellence can help here

RussWeb17:10:22

those must be assumed as available self-serve services already centrally managed and ready for your use. I hope.

Charlie Betz17:10:22

Sometimes you need actual human f2f consultation, on the hardest stuff.

Steve Pereira - Co-Author of Flow Engineering17:10:57

Are multi-product teams another term for value streams? There’s an interesting intersection with customer journey here

βœ”οΈ 1
πŸ’― 2
Stephen Walters17:10:13

I said the exact same thing to @craig.statham

πŸ‘ 1
Dan Capetta - Grainger (Enablement and Platform Engineering)18:10:09

I have been thinking about this construct in terms of platform products. Shifting staffing models while retaining consistent ownership is a really critical need to evolve

Steve Smith (VP, Equal Experts)19:10:50

It's about changing which team is accountable for the value stream, I think

Jeff Gallimore (CTIO - Excella)17:10:04

β€œApex decision-maker” :rolling_on_the_floor_laughing: βœ…

πŸ˜† 2
πŸ¦– 5
Jeffrey Sykes (Platform Engineering, Burns and McDonnell)17:10:01

Differentiated from Apex Predators

πŸ˜† 1
Gene Kim, ITREV, Program Chair17:10:09

"Dumping ground cultural factors"

Mia Villasenor (Google)17:10:43

When you throw code over the wall, you lose crucial context needed for reliable design

πŸ’― 2
☝️ 2
Mahshadul Alam, DevOps, Fannie Mae17:10:49

Welcome Admiral John Richardson!!!

Ann Perry - IT Revolution17:10:30

πŸŽ‰ Please welcome Admiral John Richardson, USN (Retired) and Captain Emily Bassett, Force Nuclear Propulsion Officer, Bremerton, WA, COMNAVAIRFOR

2
πŸ‘ 5
β›΅ 2
Nick Eggleston (free radical)17:10:11

Hey @steve.smith can you link Sid in on the reply? One does crave to hear our local accent πŸ˜†

Nick Eggleston (free radical)18:10:52

Thanks! Sadly it appears you're offline...

Sid Pinney18:10:29

Hey Nick I pinged you a few minutes ago. Hoping to connect this week for sure. Love the picture. Reminds me if the β€œis it a duck or rabbit” conundrum (;

Nick Eggleston (free radical)17:10:27

Nuclear propulsion FTW @e.klauser.bassett @jmr

Matt Ring (he/him) - Sr. Product/Engineering Coach, John Deere17:10:15

Me saying I can't talk about something vs. @jmr saying he can't talk about something... feels like his is way more critical...

5
☝️ 1
Margueritte Kim (CEO, IT Revolution)17:10:09

I mean…but does he have a song about his org? Oh wait. πŸ˜‰

πŸ˜† 1
Virginia Laurenzano NSA17:10:16

I love stories about places and missions we can't tell you about @jmr

πŸ˜† 5
RussWeb17:10:01

Petty Officer Williams & Chuck Norris can divide by zero! πŸ’ͺ

πŸ˜† 1
1
Nick Eggleston (free radical)17:10:16

Petty Officer Williams intrinsic motivation to fix it and get it done

Manish Bhasin17:10:44

Leader = Humility, Focus on Goal, Respect to team , Inclusive, motivator

πŸ’― 2
❀️ 1
Dinkar17:10:30

The framework has been our leadership go to ever since got to know about it on Idealcast.. gold !!

❀️ 2
Adrienne Shulman17:10:42

Calling something version 1.0 is a subtle invitation πŸ’‘

πŸ‘ 5
☝️ 2
RussWeb17:10:22

<Insert dating joke here>

Nick Eggleston (free radical)17:10:47

Navy Leadership Development Framework - version 1.0 (implying there will be iterations), then version 2.0...

πŸ‘ 1
RussWeb17:10:23

That's a bada** ship! Batman!

Nick Eggleston (free radical)17:10:00

It's πŸ₯Ά in Chelsea

Nick Eggleston (free radical)17:10:01

Deliberately developing character competence connections

❀️ 1
Dinkar17:10:49

D2C3.. deliberating developed C3.. add another C (Context) and you are covered πŸ˜€

πŸ˜€ 1
Virginia Laurenzano NSA17:10:09

Fun is critical to learning. DOD nerds ⭐

πŸ‘† 4
Steve McGhee [Google]17:10:23

Acknowledge Mistakes πŸ‘ πŸ’ͺ

❀️ 5
dora-love 3
Colin Bowern - Octopus Deploy17:10:30

Rewarding values in action, making it a valued experience, creates a re-enforcing loop. Nice!

☝️ 1
Jordan Stoner17:10:45

Celebrating is super important

πŸŽ‰ 4
David Humes17:10:27

Agreed, and commonly overlooked to move on to the next milestone.

Manish Bhasin17:10:29

Sharing Own Failures as way of teaching

Nick Eggleston (free radical)17:10:58

Hey @emily356 where can we get these coins?

Nick Eggleston (free radical)17:10:48

@jeff.gallimore landing the plane this morning

1
Stephen Fishman17:10:56

So much unexpected goodness comes out of the good folks in the military… the OODA loop, leadership is language (by L David Marquet), and the navy leadership framework. Thanks for your (unexpected) service

❀️ 5
πŸ’― 4
Dinkar18:10:47

Team of Teams...

πŸ’― 1
Nick Eggleston (free radical)17:10:33

Is there a Help You Are Looking For channel on Slack? #C04E25MA5E0

Slackbot18:10:18

Reminder: The breakout sessions are starting in 5 minutes. Start navigating your way to whichever session you’re attending. https://devopsenterprise.slack.com/files/UATE4LJ94/F05UG4ZGTLN/timer.png

Mark Persiko19:10:34

@james047 - SLIDE question: how do you recommend gleaning Intent in an organization?

❓ 1
Markus Backman19:10:04

@james047 thanks. Really good presentation that put good context to the thing I have been moving towards without having the words for it!

Slackbot20:10:20

Reminder: The breakout sessions are starting again in 5 minutes. Start navigating your way to whichever session you’re attending. https://devopsenterprise.slack.com/files/UATE4LJ94/F05UG4ZGTLN/timer.png

Stephen Walters21:10:54

Just wow! This talk from @schmark is just fantastic!

❀️ 1
Jason Cox - Disney21:10:49

Love this contrast of bureaucracy and digital values by @schmark.

❀️ 5
πŸ‘ 2
Gene Kim, ITREV, Program Chair22:10:31

For those of you who were in the workshop with Admiral John Richardson ( @jmrichardson1 ) and Captain Emily Bassett, and you want to stay in contact, DM them your email address and they’ll add you to their mailing list. Thank you!!! πŸŽ‰ πŸŽ‰

Slackbot23:10:27

Reminder: The plenary sessions are starting again in 5 minutes. Start making your way back to Chelsea. https://devopsenterprise.slack.com/files/UATE4LJ94/F05UG4ZGTLN/timer.png

Ann Perry - IT Revolution23:10:36

πŸŽ‰ Let's welcome Chuck Lafferty, Senior Director – Application Development, ADP

πŸŽ‰ 4
Gene Kim, ITREV, Program Chair23:10:24

PS: ChatGPT told me that as my intro was originally written, Chuck's talk wasn't actually metacircular. After my adjustments, it agreed that it was actually metacircular.

πŸ˜† 4
Gene Kim, ITREV, Program Chair23:10:07

"When you enjoy something, but you're not actually good at it β€”Β that's called having a hobby."

1
❀️ 2
2
Stuart Ainsworth23:10:05

If you charge money for it, we call that a β€œjobby”

πŸ’― 1
1
Mark Persiko23:10:28

I’m good at things that I don’t get paid for, but I enjoy: e.g., writing, singing. Such things can be signals on what direction what should take in one’s career.

Nick Shrimankar23:10:53

Hobby.. building charcuterie boards

❀️ 1
Gene Kim, ITREV, Program Chair23:10:05

7K business units; largest study showing link between employee engagement and profitability (and achieving revenue goals)

☝️ 1
Drew Khoury, Liatrio23:10:56

Quickly the boss is watching, better be engaged :rolling_on_the_floor_laughing:

πŸ‘€ 1
😜 1
Gene Kim, ITREV, Program Chair23:10:56

Β If I read this correctly, teams are over 1000x to be fully engaged if their team leader is fully engaged. The authors' advice in their paper: "to increase engagement in the frontline workforce, focus on the frontline managers" (or something close to that)

🀯 1
πŸ’― 1
❀️ 1
Stuart Ainsworth23:10:18

I went from being half-asleep at the end of a long and full conference day to fully engaged in a matter of minutes. This is awesome @charles.lafferty!

1
☝️ 2
Bjorn (Liatrio)23:10:59

Keyword is β€œcommon sense” engagement, it is not rocket science.

Michael Bibeau23:10:54

And everyone staying behind remembers how you treat those that leave or talk about them after.

πŸ’― 2
Jeff Gallimore (CTIO - Excella)23:10:09

β€˜β€œWe talk about it, but never do anything about it.” That’s your signal as a leader to move.’ πŸ”₯

❀️ 2
Gene Kim, ITREV, Program Chair23:10:21

"Survey Roulette" β€”Β this is awesome. For all internal tools, there's an open text box, which is the input for dev survey roulette! Ha!

πŸ˜† 1
😁 3
Stephan Guay23:10:39

Survey Roulette; only in Vegas? πŸ˜‰

Gene Kim, ITREV, Program Chair23:10:31

We want to build tools that doesn't drain their soul. πŸ˜†

Drew Khoury, Liatrio23:10:38

"you gotta give them a tool that doesn't drain their soul"

πŸ’― 12
❀️ 3
Gene Kim, ITREV, Program Chair23:10:13

Fact: my last call with Chuck, he said, "I have to go. I have to do CSR observation." It's true: this guy loves watching his customers use his tools.

❀️ 3
Drew Caldwell23:10:19

even as a ginger, I hate a soul draining experience using new tools

14
Adam Woerz, Toyota, Software Engineer23:10:54

This comment just made the whole conference for me.

Jeff Gallimore (CTIO - Excella)23:10:27

β€œTraining is the last thing we do.” In favor of focusing on stability and usability.πŸ’‘ in most companies, it’s the first and most prevalent tactic.

❀️ 2
Andrew Barefield, Liatrio23:10:22

Surveys are nothing without closing the loop.

Ann Perry - IT Revolution23:10:52

πŸŽ‰ And now, let's welcome Dr. Nicole Forsgren, Partner, Microsoft Research

πŸ‘ 7
Ralph Bou Mechrek (Liatrio)23:10:57

DEVEX is life!

πŸ‘ 3
πŸ˜‚ 1
Drew Khoury, Liatrio23:10:43

DevEx - because shipping software matters

Gene Kim, ITREV, Program Chair23:10:54

DevEx isn't just tools.

❀️ 1
Gene Kim, ITREV, Program Chair23:10:05

You can't ship AI capabilities if you can't ship software. Uh oh. Hahaha.

πŸ˜† 7
πŸ‘€ 1
πŸ’₯ 5
πŸ™ƒ 1
Nikhil Das Nomula(Platforms - JD Finishline)23:10:09

Reduce cognitive workload via Devex so that devs can focus on delivering business features

πŸ’― 1
Adam Woerz, Toyota, Software Engineer23:10:18

I'm so glad this is being said. Being a developer and hearing "it's just some simple code right?" is the worst.

πŸ™Œ 1
Oliver Eikenberry - Liatrio23:10:49

Keeping developers in a state of flow is super important. All leaders should be enabling this.

πŸ’― 4
☝️ 2
😍 2
Mark Persiko23:10:54

This is bliss for a developer. For anyone at work, really: flying above friction to find flow!

Robin Yeman23:10:27

Dimensions: Flow State, Feedback Loops, and Cognitive Load

❀️ 3
πŸŽ‰ 1
eric, Liatrio23:10:44

DEVEX - Creating a delightful and compelling experience for your engineers.

πŸ™Œ 1
Robin Yeman23:10:53

We have a shortage of Devs, making them happy is a leading indicator for business success

πŸ’― 1
❀️ 1
Stuart Ainsworth23:10:56

I have always been impressed with @nicolefv β€˜s commitment to showing the data. Social science powering insights that impact productivity and innovation.

πŸ’― 4
πŸ’– 1
Gene Kim, ITREV, Program Chair23:10:11

Flow state as first defined by Mihaly Csikszentmihalyi

Adam Woerz, Toyota, Software Engineer23:10:16

Pulling devs out of flow state to tackle fire fighting from technical debt just adds to the technical debt.

Gene Kim, ITREV, Program Chair23:10:28

For those who didn't take a picture

πŸ‘ 5
πŸ‘ 2
Jeff Gallimore (CTIO - Excella)23:10:48

Metrics as a communication tool πŸ’‘

Drew Khoury, Liatrio23:10:11

MaC - Metrics as Communication

Ryan McClish23:10:17

DevEx :heavy_equals_sign: living my best developer life!

πŸ‘ 4
Charlie Betz23:10:36

Data informed not data driven

🎯 7
πŸ‘ 2
πŸ‘ 1
Steve Pereira - Co-Author of Flow Engineering23:10:31

Flow is how you’ll get all that new hotness out the door πŸš€

πŸ‘ 1
πŸ’― 5
Steve Pereira - Co-Author of Flow Engineering23:10:42

β€œThere will never be just one metric” πŸ‘ πŸ‘ πŸ‘

πŸ‘ 9
Jeff Gallimore (CTIO - Excella)23:10:24

β€œA suite of metrics across durable categories”!

πŸ‘ 2
Steve Pereira - Co-Author of Flow Engineering00:10:24

I’m starting to see a picture of metrics that looks more like a causal graph network with weighting, where the categories seem like regions of the network- like a system diagram, because we have leading and lagging metrics, measuring progress towards outcomes and then the impacts of those outcomes that spark new effects

Ben Grinnell - North Highland and DOES PC23:10:13

Durable categories with evolving metrics

Jeff Gallimore (CTIO - Excella)23:10:57

β€œWhat matters is improvement over time.” YES!

❀️ 1
πŸŽ‰ 1
πŸ‘ 1