@alex

Let me see how it looks for me right now @eliza.kruszelnicka429

Was it like that yesterday for you? Or is this the first time you’ve entered the Gather?

perhaps worth trying an incognito mode-tab to make sure nothing in your cache is messing things up

great suggestion! can you try this Eliza?

it was ok on Monday when i tried. and on Tuesday it stopped working. when i try incognito i see a white screen instead

bummer 😞 There are some troubleshooting for black/whitescreen issues at: https://support.gather.town/help/troubleshooting-checklist#:~:text=Black%20or%20White%20Screen%20Issues&text=Hard%20refresh%20your%20browser%20(hold,Check%20if%20you%20are%20banned.

tried 5 different things and nothing. what a shame.

Did you try another browser?

I’m looking through the options on that link from Johnny.

Nothing changed on our end in the space, so it’s not the BG.

Hard refresh and cache clear are seemingly the only other easy options.

yeah.. other than that i cant think of anything else than "have you tried turning it off and on again?" :(

yes deleted cash and different browser.

@eliza.kruszelnicka429 one more idea—there’s the desktop version here: https://www.gather.town/download

I also contacted their support

Looks like you're using an ultrawide monitor, could it be window size? Does it work if you don't have the browser full screen?

my organisation does not allow me to download apps so i can only use browser. tried minimising the window size Lloyd and no luck.

I think I saw a Gather tech in the space

or a ghost

but they were “Anonymous” with a bunch of system info in their video.

flahshed in for a few mins then left.

i logged in using my smartphone. it works

thanks everyone for your help.

yayyyyyy

woo!