Hey, everybody! I’ll be hosting the session today for “Spanning the Customer/Business/Tech Divide”. Looking forward to another terrific conversation! https://excella.zoom.us/j/92669811592?pwd=OWlIZ2l0bmxicDBzK2Z1NlVDUHF4UT09&amp;from=msft Phone one-tap: US: <tel:+16468769923,,92669811592#|+16468769923,,92669811592#> or <tel:+13017158592,,92669811592#|+13017158592,,92669811592#> Meeting URL: https://excella.zoom.us/j/92669811592?pwd=OWlIZ2l0bmxicDBzK2Z1NlVDUHF4UT09&amp;from=msft Meeting ID: 926 6981 1592 Passcode: 467927 Join by Telephone For higher quality, dial a number based on your current location. Dial: US: <tel:+16468769923|+1 646 876 9923> or <tel:+13017158592|+1 301 715 8592> or <tel:+13126266799|+1 312 626 6799> or <tel:+16699006833|+1 669 900 6833> or <tel:+12532158782|+1 253 215 8782> or <tel:+13462487799|+1 346 248 7799> Meeting ID: 926 6981 1592 https://excella.zoom.us/u/aeo3qQYLMZ

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Insight: disconnect between what the organization says is important/priority and the KPIs that people are incentivized by — and it’s hard to reconcile when the KPIs are invisible

Insight: hard to get business leaders to understand value of speed when all they care about is cost optimization

Insight: don’t underinvest in shared services and “platform teams”

Insight: get something “new” done, show the benefits and the better way of doing things, and then people will say they want onboard, too

Insight: understand where we’re trying to go as a company and connect to that

Insight: find the pain for the business and create a solution to address it

relating org direction - the roadmap - to the customer experience

Insight: having leadership who “gets” the tech and new ways of working certainly helps

make space (Eg hackathon) to reduce your pain, your toil. success is removing your toil (happiness up), which makes more time to work on the org's pain.

Challenge: difficulty convincing business leaders to pay down technical debt

thanks for running this session @jeff.gallimore!

my pleasure! great discussion!

Thanks everyone for the ideas and concepts....I very much appreciate it

@mavila907 sounds like you have done great work tackling that tech debt, tech supporting the business!

Thanks for that...I do my best...I tend to be very loyal to a company that in turn rewards me...I like it when things are on fire and like the pressure...my best work comes out...

and...been there 14 years...so most of the technical debt I am fighting I built.....

LCM was not part of the equation

@mavila907 i found the video from gene you should watch about technical debt: https://youtu.be/-Q72FFlQia8?t=841