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#bof-cust-biz-tech-divide
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2020-10-14
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Phil Rogers (Agile Coach, Excella - he/him)20:10:31

Hello - I hope you’re enjoying the conference so far. I’ll be the facilitator for the “Spanning the Customer/Business/Tech Divide” BoF session, which is scheduled to run from 5:45 - 6:45 PM Eastern Time this evening. This is the Zoom link we’ll use for this session: https://excella.zoom.us/j/3924890229?pwd=bWxvdjluQm5aY0pGaG9jNzZkUkNyQT09

Phil Rogers (Agile Coach, Excella - he/him)21:10:18

I apologize - a fire alarm is going off in my building - I may be late - stay tuned!!!

jeff.gallimore (CTIO - Excella, he/him)21:10:28

We’ll still be having a session for anyone who wants to discuss -- I’ll be there!

jeff.gallimore (CTIO - Excella, he/him)22:10:20

Insight: build a coalition that spans parts of the organization outside of IT

jeff.gallimore (CTIO - Excella, he/him)22:10:42

Insight: find out who could or would say “no” and try to address their concerns

jeff.gallimore (CTIO - Excella, he/him)22:10:04

Insight: understand the customers needs/wants and the business priorities — frame tech in those terms

jeff.gallimore (CTIO - Excella, he/him)22:10:01

Insight: build credibility through delivery — then people will start listening to you more because they trust you

jeff.gallimore (CTIO - Excella, he/him)22:10:01

You’ve crossed into that world when people start conversations with “We’re thinking about this and would like your input.”

jeff.gallimore (CTIO - Excella, he/him)22:10:27

Insight: find people in other parts of the organization who think like you do (and have a problem to solve or goal to achieve)

jeff.gallimore (CTIO - Excella, he/him)22:10:06

Insight: find people with a problem where the current ways of working aren’t working — and they want something different