Hello - I hope you’re enjoying the conference so far. I’ll be the facilitator for the “Spanning the Customer/Business/Tech Divide” BoF session, which is scheduled to run from 5:45 - 6:45 PM Eastern Time this evening. This is the Zoom link we’ll use for this session: https://excella.zoom.us/j/3924890229?pwd=bWxvdjluQm5aY0pGaG9jNzZkUkNyQT09

I apologize - a fire alarm is going off in my building - I may be late - stay tuned!!!

We’ll still be having a session for anyone who wants to discuss -- I’ll be there!

Insight: build a coalition that spans parts of the organization outside of IT

Insight: find out who could or would say “no” and try to address their concerns

Insight: understand the customers needs/wants and the business priorities — frame tech in those terms

Insight: build credibility through delivery — then people will start listening to you more because they trust you

Insight: find people in other parts of the organization who think like you do (and have a problem to solve or goal to achieve)

Insight: find people with a problem where the current ways of working aren’t working — and they want something different