They were educated, but they weren't helped nor happy about it. Yep....

What was especially painful in one case was the setting was a top 20 account review, with the account managers sharing their situation. The goal was cross-pollination, brainstorming, and assistance; the result was they felt interrogated and criticized. 😭

And we don't mean to do it... Code is just easier than emotions for some of us.

That’s what I was looking for... has the definition and questions used to evaluate.