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- # ask-the-speaker-plenary (1193)
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Ask questions for these opening talks in #ask-the-speaker-plenary
I need to start shaping in the middle of the talk!
Luckily I think it can wait the few minutes until we get to the end.
The book we’ll be referencing: https://www.conversationaltransformation.com/agile-conversation-book/
@ds what's a consulting CTO and how does that work in practice?
Hi, great book…. enjoyed the book club too.
I have, and we use that as our 1:1 meetings and as we work on projects…
If we look at our daily work as its own project…
Structure & dynamics thanks to @steve773 @genek101
I like the book but the digital copy does not work as a beer coaster so much.
@ds @jtf Congratulations, you got a 5 star review on Amazon!
Excellent! Thank you for taking the time to post that @ferrix!
Structures = what we do ; Dynamics = what we get
Love the 2nd half of that quote which I always talk about as the people who are closest to the work
They can try the structures... but they don't know what the results should feel like...
Like following the bread recipe without tasting the result
Dynamics = emergent properties. Have to be sensed. Can’t just plan them in advance.
emergent dynamic properties - unintended consequences?
@nickeggleston unintended consequences or "learning opportunities"
exactly, can have both intended consequences as well as surprised …. “learning opportunites”
Really enjoying this conversation!
Google Doc with comments and explanations
How to get involvement, and allow most to be involed.
what location would bring in the most new attendees, but still appeal to veterans?
Online - but incorporating learnings from this one...
Talking the talk vs walking the walk when under pressure
don't agree @mboudreau327, we need the HIPPOs but as part of the whole set of inputs
That’s the problem with hearing other people’s ideas… you risk learning something!
@ds @jtf did you really know my answer was going to be: random
Love the interactivity in this breakout. Well done @jtf and @ds!
Thanks! I love this affordance of the remote format.
When anything you do is an attempt to find out reality, agreeing on the next experiment is enough.
Does Google have an explicit behavioral commitment?
Ties well into Crucial Conversations but extends it in a meaningful way
My shield is blessed +1 against fire. Role playing is fun.
Most of twitter = "conflict" or "group think"
that’s what you get from high “engagement” algorithms
People read the book… and then want other people to do the work!
We read the book, and want others to read the book who want others to read it.. :)
"Oh no, not another learning experience!"
I think about Jogging 5 miles every morning, and it is the thought that counts…
#LearningIsHorrible … when you learn you aren’t who you think you are
"difficult emotional work" - learning - is difficult
That’s the ouch. Oh? I’m contributing to the problem? It isn’t just them? Ouch.
how does this related to basic psychological traits like inroversion vs extroversion
dojos are the key idea, we took awhile to get here but we hope you'll all give them a try!
Conversational Dojo Kit & How To: https://itrevolution.com/conversational-dojo-kit-free-download/
Reading the book helps with theory but the work really makes it happen.
Yep @nickeggleston. The kit has several ideas and in particular lays out the Foundational Dojo
No I mean... do you have some groups you are hosting that we can join to practice?
I think I'll dial in some time. I wonder what I can see through comedian's eyes 😄
I typically run sessions for people new to the material for two hours.
Once people have done it once, and then understand the flow of the 4rs, then 1 hr is enough.
After this talk we’ll also be available in #ask-the-speaker-more
really enjoyed the speaker engagement in slack along with the talk… added a lot
Thanks so much for the presentation @jtf
very very insightful. especially the point of putting in the work.
@jtf are the practice sessions the ones labelled "London Organizational Learning Meetup"?
Welcome our next speakers @hbmartin23 and @edwardrussell!
even my adult co-workers used to cause me joy and pain in the same day
@fernando.b.rodriguez. - not very good unfortunately- except those special rare days.
are there any teams that don't say that ops doesn't deliver fast enough?
Oooh, tickets! Come see my talk in 2 hours about that!
ha....tickets.....they said "we dont' need no stinkin' tickets"
"In silos, we felt we were doing good.." love this @edwardrussell.. this feels very familiar.. 🙂
Yea, as we were working on this, we knew that none of this was very unique to us at Discover.
We're about 1.5 yrs into this transition.. happy to chat.
single points of failure...in the service...one is none....
"if all you have are firefighters, you'll have a lot of fires"
we have too many "heros"
^^^ and reviews shouldn't glorify heroship
Ohhh the human bits!
<- literally used to have an environment called Dogfood
@hbmartin23, now it looks like you are calling me one of “those people” 😂
Technical leadership can become people leadership @lance.d.taylor - EQ can be trained
You can't lead technology. You mend it, you program it, you manipulate it. Humans you can lead.
Interesting idea that engineers have gravity, instead of work having gravity
Yes!!!! I keep saying "Every release is missing the next feature."
@philipday yes we definitely had leadership buy in.. i would say that is a must.
@philipday still?:( was hoping it changed since DOES London
Value Stream Engineering, absolutely love it!
😱😱😱😱 Holy cow, @hbmartin23 !!! So much change crashing down all at once!!!
@hbmartin23 who do the scrum masters report to?
@denee.ferguson our scrum masters report to a chapter lead (for all SM across our infra teams)
(whoa. I'm logged into Slack with a different account on my iPad!)
I have so many slack accounts I get confused which goes whcih which
What were the most unexpected critical challenges you encountered? (aside from the pandemic)
@genek Now we don't know who you are without your pieces of flair in display name 😄
At least it's not the 9 year old's homeschooling account as it was at this house @genek 😂
Everything can be data-driven including feelings and the people work
@hbmartin23 what were some of your key measures for data driven decisions?
Tech Debt is real, Human Debt is real too - all debt will bite you 🙂
It's greater for sure
"We've got too much things!" is not a call to arms that I'd sign up for
Yes, it is not easy and that may be related to it going poorly. 😄
Yes, exactly. I don't find describing it as any form of "this is how much you messed up" is helpful.
"You are screwed" and "You screwed up" are very different but they may be heard all the same.
@hbmartin23 is Psychological Safety in the OKRs?
Cool @hbmartin23 great session - will pick your brains privately about how you measure it 👍
who sets which priorities; fortunately not the devs, but how does that all come together
@hbmartin23 @edwardrussell thanks for the presentation. Can't wait to get my hands on the slides!
Hi all - looking forward to the Q&A on Team Topologies 📗 soon! 🤓 💬 💬
Hi everyone, looking forward to chatting about Team Topologies!
👏:skin-tone-3: Looking forward to this session!
👏 Really looking forward to this session @me1208 @matthew !
Ooo you might get an executive sponsor out of it...
The DOTs stuff is a good starting point but I'd recommend to use the TT 📗 material if you can.
got it, thank you so much for taking the time and sharing the information!
Team Topologies is an amazing book.
How does HW fit into this. Could be seen as platform I guess, right?
More collaboration in particular I think tends to be missing in that scenario.
Yeah. I haven't read the book yet, but I think I see it the same way
is the platform team embedded in the other products? or is is a standalone product team?
It may also help to identify where people are wearing "many hats" and working across teams
essentially highlighting their potential cognitive load due to context switching
It could help you identify where you might want to "replace" existing team members in those teams
Cognitive load - great characteristic to consider in team design.
cognitive load is fascinating as a factor impacting speed and quality of development and delivery
In particular, team cognitive load should be a strong input into architecture and system design.
I’m interested in how these teaming concepts can by leveraged in cyber physical design as well
Hi @txjones - what do you mean by "cyber physical design" in this context?
Ah - just seen thread https://devopsenterprise.slack.com/archives/C015DUDD9C5/p1602622167390500
ah good I was just about to reply here again 🙂
also I spoke at Mapcamp earlier today … what a coincidence
Have you found that leaders end up using team interaction models in staffing conversations?
Do you mean internal staffing / allocation or more in terms of hiring?
an example would be aircraft engine design
it’s a lengthy modeling and simulation exercise before you get to manufacturing
what is the responsibility of "Developer experience" in Puregym?
are they including to define standard stacks of development?
They’re considered platform teams I guess?
We can ask @richard.allen who wrote the case study 😄
And the DevEx team is separate from the Platform, right? A separate identity?
It sounds like they were almost like a developer advocate team
For the internal platform
We hope in 2021 we will be presenting some industry examples of that scale 🙂
Yep - we explicitly talk about fractal platforms.
Can you elaborate on the DevEx enabling team? What was their focus?
See this other thread 🙂 https://devopsenterprise.slack.com/archives/C015DUDD9C5/p1602622324394400
Clear purpose is essential for great teams, so awesome to see this here!
How do you measure and visualize the landscape of CogLoad?
as yes that makes sense re: reducing @me1208
I promise not to keep talking on the screen after my video is done 🙂
@joel.boekankamp maybe you're just craving for airline peanuts.
Interesting definition of platform!
One of the most overloaded terms in IT 😉
the remote work workbook will be awesome
“You just keep the site running” < funny use of the word “just”
When the dev guy goes to DOES and brings back the high performing Ops team blueprint :)
@dave the name of the presentation is triggering for any Ops or ex-Ops 🙂 - now I have to see this!
@nick.kritsky I'm trying to get in your head, lol 😈
The other classic is of course "we just need better tools"
(having a leveled tripod of the three is generally what would be a balanced approach to leadership)
That's a bunch of commits...
I am getting the impression that this is not a happy war story.
“we saved 70% in costs” < that seems like a way to win friends! 💰
I used to LOVE reading the BOFH
I learned about BOFH thanks to @ds while we were working on Agile Conversations
@justin.heimburger we all did. The "excuse cards" were very tempting to use in the daily job.
that’s what came to mind when you said “What kind of SRE do you want to be?”
This also came to mind: https://twitter.com/JoeBlubaugh/status/1311420391412260864
Oohhh, yeah, I saw that thread. Cringeworthy.
4. I am in progress of telling people what a model is.
@dave is a true authentic speaker. Love listening to him. Lots of experience helps.
I think we need a music video for Burning Down The Ticketing System
Brian Eno got a mention in an earlier talk. Maybe he could put something together...
this Eurovision song could be used: https://www.youtube.com/watch?v=1S4drHAd8dA
#xpo-servicenow : we are talking about ticketing system. May be worth a watch later if you are busy.
“Toil … scales linearly as the service grows” is a great insight, emphasis.
failure is inevitable - hihi
but if we treat it like normal work @dave we can’t get as much done in our schedule
Ha, Agile teaches us: you have to go slow to go fast 🙂
can you make a fourth option...all of the above?
None of the above. Finding out WHERE in the ticketing system I have to be in to create it.
And I don't hate much...
Yea...definitely an uphill battle
“they don’t care about any of those internal things” < 💯
or...create an sre team and do devops in it....
but thanks for the input
short staffed...can't do both....
you have made some great points about "keeping the developers moving"
@mavila907 are all your environments built with the same tools?
thanks again for your input
perhaps I am not asking the right question? thoughts on that?
ok...then ish is spot on
Good talk @dave Thanks!
v2mom is the Salesforce alignment strategy, vision values metrics obstacles and measures I think
Vision - Values - Methods - Obstacles - Measures
👏 thank you @dave
If you liked the Empathy stuff, check out the talk I posted from DevOpsDays Vancouver
that's a really interesting observation, matches my experience